Stella Mariz Villanueva

B

Customer Service Representative-Healthcare

Broad-Path LLC

Jul 2024 - Mar 2026 (1 year 9 months)

• Assisting claim status • Verifying Eligibility and Benefits • Utilizing Appeals Logs • Medical, Dental and Vision

T

Customer Service Representative III

Ttech Philippines Inc

Feb 2023 - May 2024 (1 year 4 months)

• US Healthcare Account - Optum RX Commercial and Medicare • Prior Authorization Technician • Accepting incoming calls with provider, member & pharmacy about checking status, prior authorization request and transferring call to dedicated team/registered pharmacist • The Prior Authorization Technician assist callers by providing quality service through efficient and accurate prior authorization service support. • Provide information on a variety of matters relating to the processing of prior authorizations; assist the pharmacist with prior authorization requests. • Explaining about eligibility, claims, insurance information, copayment, deductible, out of pocket • Maintains confidentiality • Provide information about member’s prescription ref

A

Customer Service Experience Agent

Alorica Philippines

Oct 2022 - Jan 2023 (4 months)

• Telco Account Agent “T-mobile” • Accepting incoming calls from subscriber • Provides information of billing statement • Troubleshooting • Provide excellent customer service to customers, responding to inquiries and resolving issues in a timely manner • Utilize problem solving skills to identify solutions for customer needs • Maintain up-to-date knowledge of products, services, policies, and procedures • Accurately process orders, payments, returns, exchanges, and other transactions • Assist with product activation and troubleshooting technical issues • Educate customers on the features and benefits of their devices and services • Follow established processes and procedures to ensure compliance with company standards • Provide feedback to

I

Office Staff and Liaison Officer

Inhinyerang Caviteña Engineering Services

Sep 2019 - Jul 2022 (2 years 11 months)

• Managing office task • Maintaining confidentiality of documents of clients • Familiarity of property tax procedure • Handling inquiries • Processing human resource task • Creating appointment, schedules • Updating the computerized information of client

M

Aba Therapist, Billing Head and Manager

Maguad Psychological Clinic

Apr 2017 - Jan 2019 (1 year 10 months)

• Behavior Analyst • Helping children with special needs and apply valuable skills and behaviors in their everyday lives. • Creating a treatment plan that's clear and easy to understand while allowing for adjustments to make it as effective as possible. • Help patients with behavioral improvement • Observe, identify, analyze and respond to patient behaviors • Teach patients about basic life skills and academic learning strategies • Help patients improve their communication, speech and social skills • Have individual discussions with patients to create personalized rehabilitation strategies • Communicate with patients' family members • Conduct administrative tasks, like maintaining records after a therapy session • Checking of psychological

Stella Mariz Villanueva

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