Stefy Villa

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Logistics Collections Manager

Smart Fleet Funding

Jan 2023 - Aug 2024 (1 year 8 months)

• Strategically Managed Client Portfolio: Successfully led the management of a diverse client portfolio, overseeing financial and administrative activities to enhance collections and optimize cash flow. • Implemented effective strategies to ensure timely payments and significantly reduced default rates. • Risk Management and Compliance: Developed and implemented comprehensive risk management policies, ensuring strict compliance with financial regulations. • Carrier Network Expansion and Relationship Building: Played a pivotal role in expanding the carrier network by identifying and securing reliable partners. • Maintained and nurtured strong customer relationships, negotiating favorable terms that supported both business growth

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Director of Operations and Billing

Rozo & Cia SAS

Jan 2014 - Current (11 years 8 months)

• Supervised daily operations and billing processes, ensuring accuracy and efficiency in all transactions and coordination between our offices in Panama and Colombia. • Coordinated with multidisciplinary teams to optimize operations and improve service delivery. • Analyzed budgets and forecasts, identifying areas for cost reduction, resulting in substantial operational savings • Oversaw logistics department operations, including RFP/pricing, vendor negotiations, and problem solving. • Conducted spot pricing exercises and provided thorough and timely communication with customers and vendors. • Developed and maintained strong relationships with clients, ensuring their needs are met and fostering long-term partnerships. • Contributed to

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Human Resources Coordinator

Jaime Gomez y Cia SAS

Jan 2011 - Jan 2014 (3 years 1 month)

• Managed comprehensive human resources processes, including recruitment, talent retention, and training. • Developed and implemented recruitment and talent retention strategies that improved employee engagement and reduced turnover. • Coordinated training and professional development programs, aligning them with organizational goals and employee career growth. • Supported logistics operations by ensuring the availability of skilled personnel to meet the demands of the business. • Contributed to fostering a positive workplace culture and service excellence within the organization. • Additionally, processed payroll updates, ensuring accurate biweekly salary calculations in compliance with company policies and Colombian labor

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Administrator

Yayo's Place Restaurant

Jan 2010 - Jan 2011 (1 year 1 month)

• Managed administrative and operational aspects of the restaurant, including personnel coordination and inventory control. • Delivered exceptional customer service, ensuring customer satisfaction and repeat business. • Conducted the recruitment and selection process for staff, identifying candidates who aligned with the restaurant's values and culture. • Oversaw supplier selection, negotiating contracts and establishing relationships with vendors to ensure timely and cost-effective procurement of goods. • Coordinated purchasing activities to maintain optimal inventory levels, ensuring that all necessary supplies and ingredients were available for daily operations. • Trained and onboarded new employees, fostering a positive

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