Stacy Orozco

Quality Analyst

Oclinicals

Jan 2025 - Jan 2026 (1 year 1 month)

As a Quality Analyst, I conducted audits for clinics across the United States with a primary focus on ensuring client safety and compliance with HIPAA regulations. Additionally, I was responsible for the insurance verification process and leading feedback sessions to support performance improvement and regulatory adherence. My role required a strong understanding of business services regulatory compliance, and I utilized spreadsheets for data analysis and reporting. Furthermore, my experience with CRM systems, while not directly related to quality analysis, enhanced my ability to manage client interactions and streamline processes effectively. I also recognized the importance of construction administration principles in maintaining organize

Customer Services, Team Leader, Quality Analyst

Concentrix

Jan 2022 - Current (4 years 4 months)

Within this company, I experienced significant professional growth by advancing through multiple roles. I strengthened my customer service skills, led a team of 18 members, and later served as a Quality Analyst, where I was responsible for conducting audits, performing evaluations, and leading performance meetings. Throughout these roles, I also developed technical knowledge of iOS, MacOS, and Microsoft Excel. Additionally, my role as a Quality Analyst involved ensuring regulatory compliance, which was essential for meeting the company's expectations and maintaining high standards of service quality. This focus on compliance not only enhanced our operational effectiveness but also reinforced our commitment to delivering exceptional customer

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Customer Services

Ibex Global

Jan 2021 - Jan 2022 (1 year 1 month)

In my role in Customer Services, I developed strong customer service skills by supporting both external clients and internal agents within the same campaign. I was responsible for generating reports directly for the IT department to support operational needs. Additionally, my experience in sales as a store manager has equipped me with valuable insights into customer engagement and relationship building, which I applied to enhance service delivery. This background not only strengthened my customer support capabilities but also improved my data reporting and entry skills, ensuring accurate and timely information flow to meet operational demands. Based in Managua, Nicaragua, I consistently aimed to exceed customer expectations while fostering

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Store Manager

Koala Mum

Jan 2021

As store manager, I was responsible for overseeing inventory management, cash register reconciliation, closings, and delivering high-quality customer services. Nicaragua, Managua.

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