Stephanie Strussberg Hernández
About
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Customer Success
Bogota D.C., Colombia
Contact Stephanie regarding:
Flexible work
Starting at
USD10/hour
Timeline
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Job
school
Education
Résumé
Jobs
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- GCustomer Success Specialist public Remote experienceGrowerIQApr 2023 - Current (2 years 2 months)Establish strong and lasting relationships with customers, providing personalized support and helping them achieve their goals using the software through the resolution of technical issues related to the platform, constant customer analysis and follow-up, regular communication, and implementation and adoption of the software with new clients.
- GCustomer Success Specialist public Remote experienceGfK Retail and TechnologyJun 2022 - May 2023 (1 year)Providing strategic consulting services to clients in the consumer electronics sector, utilizing research and analysis to generate customized strategies and action plans that enhance their competitiveness in the market through regular reports and presentations. Additionally, addressing requirements using tools such as Jira and Salesforce. In this way, we achieve high customer satisfaction and increase the number of users on GfKnewron (company's platform).
- KMapping Collector public Remote experienceKantar Ibope MediaJun 2021 - Apr 2022 (11 months)Compilation and categorization of digital and print advertisements in the United States market for the generation of reports across different industries; management of databases with information from multiple companies and monitoring of digital and print media.
- PBusiness development intern public Remote experiencePhilippi, Prietocarrizosa, Ferrero DU & UríaMay 2020 - May 2021 (1 year 1 month)Support for the implementation of strategies and activities to attract and retain customers, strengthening the brand and its presence in the market. Preparation of reports and presentations, market and competition analysis, coordination of events and meetings with clients. Additionally, management of relationships with guilds and chambers of commerce for brand recognition.
Bilingual Customer Service RepresentativeTeleperformance SpainJun 2019 - Dec 2019 (7 months)Customer service and support for clients of an American travel agency, handling inquiries and problem resolution through calls, email, and chat while maintaining a high level of quality in customer service, meeting the productivity and customer satisfaction goals set by the company.- Bilingual Customer Service RepresentativeConcentrixApr 2018 - Oct 2018 (7 months)Responsible for customer service and technical support level 1 for AT&T business accounts; management and explanation of business invoices and sale of telecommunications products and services.
Education
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- Administración de Negocios InternacionalesUniversidad de la SabanaJan 2015 - Jan 2021 (6 years 1 month)
- FrancésAlianza Colombo FrancesaJun 2011 - Jun 2015 (4 years 1 month)