Sophia Rivadeneyra

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ISA Agent (Sales)

RealtyGen

Jan 2025 - Sep 2025 (9 months)

• Prospecting (Engaging in daily outbound calls to new leads to identify their timing and motivation) • Lead Nurturing (Following up with existing prospects to maintain engagement and move them through the sales funnel) • Appointment Setting (Scheduling meetings between qualified leads and real estate agents to facilitate potential transactions) • Role-Playing (Participating in daily role-playing sessions to refine communication skills and improve script delivery) • Administrative Tasks (Managing CRM systems to ensure accurate tracking of leads and communication history)

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Sales / Bilingual Advisor

ResortCom

Aug 2024 - Jan 2025 (6 months)

• Exceeded Sales Goals (Consistently surpassed monthly sales targets, leading the team in revenue generation for 2 consecutive months) • Customer Relationship Management (Cultivated and maintained relationships with Elite members) • Lead Generation (Developed innovative strategies to identify and covert leads, boosting sales pipeline by 13%) • Product Knowledge (Provided expert guidance on the product and services to new staff) • Team Collaboration (Partnered with training and operations teams to optimize sales processes)

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Event Coordinator, Admin. Assistant, Hosstes Coordinator and Catering Coordinator

11ONCE

Oct 2022 - Current (3 years 8 months)

• Event Planning & Coordination: Organized and executed weddings, graduations, corporate events, and private gatherings from concept to completion, ensuring seamless logistics and high client satisfaction. • Catering Coordination: Managed catering operations, coordinated food and beverage timelines, confirmed vendor deliveries, and ensured service quality during events. • Hostess Coordination & Guest Services: Supervised hostess staff, assigned guest reception duties, managed seating flow, and ensured a welcoming and organized guest experience throughout each event. • Vendor & Client Relations: Communicated with clients, suppliers, venues, and catering teams to confirm event details, negotiate services, and maintain quality standards. • Ven

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Bilingual Advisor / Coordinator

KARE LLC

Sep 2022 - Jul 2024 (1 year 11 months)

• Personnel Management (oversaw staff performance and development) • Document Creation and Management (prepared, organized, and maintained essential documents) • Scheduling and Daily Activity Coordination (ensured efficient time and resource management) • New Staff Induction (led orientation programs for new hires) • Founder of Compliance Department (developed and implemented compliance standards) • Strategic Planning (designed and executed business strategies) • Project Management (coordinated and completed projects on time and within scope) • Event Planning and Management (organized successful company events) • Meeting Coordination (scheduled and facilitated meetings) • Minutes Documentation (recorded and distributed meeting notes accurat

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Administrative Manager

IT'S JUST LAND

Jan 2022 - Aug 2022 (8 months)

• Personnel Management (supervised team performance and development) • Document Management (organized and maintained critical documents) • Inventory Control (managed and tracked inventory levels) • File Organization in Drive (structured and streamlined digital files) • Client Relationship Management (built and maintained client relationships) • Contract Drafting (prepared and reviewed contractual documents) • Created Onboarding Guides for new recruits to streamline training • Developed Financial and Administrative Files (organized essential records) • Marketing Management (oversaw marketing strategies and campaigns) • Liaised with State Personnel (coordinated with government officials) • Meeting Coordination (scheduled and led team meetings

Administrative Assistant / Human Resources / Commercial Coordinator / Directors Assistant

MatchMakers

Jan 2021 - Jan 2022 (1 year 1 month)

• Project Management (planned and executed projects to meet timelines and objectives) • Commercial Coordination (managed sales and client relationships effectively) • Customer and Supplier Relations (provided dedicated service to clients and suppliers) • Purchasing Coordination (oversaw procurement and supplier negotiations) • Payment and Reservation Management (handled financial transactions and bookings) • Recruitment Process Management (coordinated hiring processes from start to finish) • Interview Facilitation (conducted candidate interviews) • Contract, Promissory Note, and Payroll Processing (prepared and managed documentation) • Billing and Invoicing (issued invoices and tracked payments) • Computer Program Proficiency (skilled in a

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Administrative Assistant / Receptionist

ORALDENK

Jun 2019 - Dec 2020 (1 year 7 months)

• Confidential Document Handling (secured and managed sensitive documents) • Needs Assessment and Problem Solving (identified issues and implemented solutions) • Expense Tracking and Control (monitored and managed expenditures) • Sales (Closing sales) • Financial Management (oversaw budgeting, expenses, and financial transactions) • Cash Register and Payment Terminal Operation (handled transactions and reconciliations) • Patient and Provider Support (provided high-quality care and assistance) • Patient Scheduling (coordinated and managed patient appointment calendars) • Computer Software and Dental Equipment Proficiency (skilled in relevant tools and devices) • Invoice Preparation (generated and processed invoices accurately)

Bilingual Advisor

NTT DATA

May 2018 - Nov 2018 (7 months)

Technical Support for U.S. Hospitals (provided remote assistance for hospital systems) • Customer Service Excellence (addressed inquiries and resolved issues promptly) • Managed Over 50 System Access Points (ensured secure and efficient access control)

Bilingual Advisor

Comcast

Mar 2015 - Apr 2018 (3 years 2 months)

Billing Management (oversaw accurate billing and invoicing processes) • Customer Service and Technical Support for U.S. Clients (provided comprehensive support and issue resolution) • Technical and Service Problem Resolution (offered expert guidance on technical and service-related issues) • Scheduling for Technical Team (coordinated agendas and appointments efficiently) • New Staff Onboarding (facilitated training and orientation for new hires) • Direct Personnel Supervision (managed and supervised team performance) • Sales (Closing sales)

Administrative Cashier

InnovaSport

Jul 2014 - Jan 2015 (7 months)

• Branch Opening and Closing Procedures (ensured smooth daily operations)

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Manager

TIGER THAI

Jan 2012 - Jun 2014 (2 years 6 months)

• Financial Management (handled cash, reconciliations, and billing at the branch level) • Customer and Supplier Relations (provided dedicated support to clients and suppliers) • Membership Sales (promoted and sold membership packages effectively) • Academy Administration (oversaw all aspects of academy operations) • Marketing and Promotion (developed and executed promotional strategies) • Teacher Coordination (managed and supported teaching staff)

Sophia Rivadeneyra

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