Sophia Rey Serrano

Tech TA Lead

Amwell

Jan 2024 - Nov 2025 (1 year 11 months)

• Spearheaded Amwell's recruitment operations in Colombia from the ground up, successfully hiring 40+ engineers and technical roles across Data, Backed, QA, and Node.js, using Phenom and linkedIn recruiter as main tools. • Developed and executed targeted talent attraction strategies, positioning Amwell as a top employer brand in Colombia's tech ecosystem (Bogotá & Medellín). • Collaborated closely with Hiring Managers through structured touchpoints and data-driven reporting to ensure alignment and resolve hiring challenges proactively. • Exceeded hiring goals by 20%, reducing average time-to-fill by 25%.

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Senior IT Specialist

Amaris Consulting,

Feb 2023 - Apr 2024 (1 year 3 months)

• Managed full-cycle recruitment for IS&D and Engineering roles across Canada, USA, and France. • Partnered with Hiring Managers to define technical requirements and design effective sourcing strategies. • Optimized job advertising on global recruitment platforms, increasing qualified applicant flow by 30%. • Expert in sourcing and screening candidates for niche technology and administrative positions.

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Senior Global IT Specialist

SoftServe,

Apr 2022 - Feb 2023 (11 months)

• Led recruitment operations for the Colombian market, driving brand visibility and expanding the company's local presence. • Served as Scrum Master, coordinating recruitment strategies, managing a team of 9, and improving process efficiency. • Negotiated salaries and managed end-to-end recruitment for technical and leadership roles. • Strengthened client relationships through consistent communication and tailored hiring solutions.

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Middle IT Specialist

Ontop,

Nov 2020 - Apr 2022 (1 year 6 months)

• Managed IT recruitment campaigns, exceeding KPIs by 20% in 2020. • Utilized advanced ATS and CRM tools (Greenhouse, Workday, Beamery, AmazingHiring) to streamline candidate pipelines. • Collaborated with over 100 hiring managers globally to align hiring strategies with business needs. • Provided data-based hiring insights and regular feedback to ensure a seamless candidate experience

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Junior IT Specialist

Teleperformance S.A.S,,

May 2018 - May 2020 (2 years 1 month)

• Learned and applied the basics of recruitment through a rigorous training program. • Managed to source and hire 6 specialists in the first quarter of employment. • Attend courses about IT recruitment and learned basic IT and tech terminologies. • Cold-called 10+ former candidates weekly and offer new opportunities.

Sophia Rey Serrano

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