𝕾𝖔𝖓𝖎𝖆 𝖈𝖍𝖆𝖛𝖊𝖟 Customer Success | Sales | Customer Support

C

Customer Success Representative

Jan 2025 - Apr 2026 (1 year 4 months)

• Managed 30–40+ daily customer interactions through phone, chat, and email channels. • Provided customer support, technical support, billing assistance, account management for Comcast customers. • Assisted customers with Internet, Mobile, TV, Home Phone, and bundled service products. • Handled escalated customer concerns and complex account issues. • Recognized as Top Performance

U

Customer Success & Sales Specialist

U.S.- Based Outdoor Cleaning Services Company

Oct 2024

• Assisted with answering customer calls and scheduling service appointments. • Coordinated appointment availability and maintained organized scheduling records. • Communicated with customers regarding service inquiries, scheduling requests, and appointment confirmations. • Assisted with customer follow-ups and appointment management.

Customer Success & Sales Specialist

Allied Global

Jan 2024 - Apr 2024 (4 months)

• Provided customer service, technical support, and account management for Comcast customers. • Utilized Zendesk extensively for ticket management, customer documentation, and issue tracking. • Resolved billing and service-related concerns while maintaining high customer satisfaction.

Customer Success & Sales Specialist

StarTek

Oct 2021 - Sep 2023 (2 years)

• Delivered customer support, retention, technical support, sales, and account management services for Comcast customers. • Managed upselling, cross-selling, and new sales opportunities across multiple product lines. • Served as Subject Matter Expert (SME), Floor Support, and New Hire Trainer. • Assisted with onboarding and coaching new team members. • Handled escalated customer concerns and complex account issues. • Consistently ranked among top-performing agents in sales and customer satisfaction. • Received recognition as Top Seller, Top Performer, and Employee of the Month.

𝕾𝖔𝖓𝖎𝖆 𝖈𝖍𝖆𝖛𝖊𝖟

About

Detail

Timeline

Résumé