Solomon Oluwaseun Olukoya

Solomon Oluwaseun Olukoya

About

Detail

Customer Care Expert, Business Development Manager, Executive & Virtual Assistant; and Telemarketer & Cold Caller
FCT, Nigeria

Contact Solomon regarding: 
work
Full-time jobs
Flexible work

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • P
    Telemarketer & Cold Caller public Remote experience
    Premier Source
    May 2025 - Nov 2025 (7 months)
    ● Made strategic outbound calls to generate live qualified transfers (QT) to US-based life insurance agents following established company processes and scripting protocols. ● Successfully delivered multiple qualified transfers within the first week after completing the comprehensive training programme, demonstrating rapid learning ability and immediate productivity. ● Built strong rapport and established meaningful relationships with prospects, effectively transforming cold calls into warm, qualified leads through authentic communication. ● Handled objections and rejections professionally while consistently maintaining a positive, solution-focused attitude throughout high-volume calling activities. ● Executed systematic follow-up procedures
  • B
    Customer Service Representative & Brand Ambassador public Remote experience
    Broxus
    Sep 2022 - Dec 2022 (4 months)
    ● Represented Broxus, a blockchain platform, as a Brand Ambassador, promoting its services to prospective clients. ● Prospected and engaged potential clients through direct outreach to build brand awareness and trust. ● Communicated the platform's value proposition clearly to convert interest into engagement. ● Maintained a professional, consistent brand presence across client-facing interactions.
  • I
    Company Secretary, Legal Team public Remote experience
    InksNation Universal DAO LLC
    Jun 2022 - Mar 2026 (3 years 10 months)
    ● Served as Secretary within the Legal Team of a global blockchain/DAO organisation with a community of 200,000+ members on Telegram and 20 million offline. ● Created educational content reaching 10,000+ users monthly. ● Conducted webinars on Tuesdays, Thursdays, and Saturdays with 300+ participants and strong average attendance. ● Achieved 95% positive feedback rate on support interactions.
  • F
    Customer Service Representative & Brand Ambassador
    FTX
    Mar 2022 - Nov 2022 (9 months)
    ● Co-managed crypto (virtual) community of 5,000+ users with 97% satisfaction rate. ● Developed 20+ educational guides, resulting in a 50% reduction in support tickets. ● Maintained an average response time of under 10 minutes for user inquiries. ● Built and maintained a portfolio of 200+ active clients. ● Contributed to 45% increase in user engagement through strategic initiatives. ● Traveled extensively to conduct in-person training sessions, teaching users and partners about the platform's services and features.
  • P
    Customer Care Expert & Business Development Manager
    Prime Fort Solutions
    Feb 2020 - Nov 2025 (5 years 10 months)
    • Managed 20+ daily client interactions (outbound and in-person) with 90%+ satisfaction rate, demonstrating exceptional communication skills. • Developed and maintained a comprehensive service handbook, improving team efficiency by 35%. • Generated detailed monthly reports, leading to a 25% improvement in service delivery metrics. • Trained and mentored 5+ team members with a 90% retention rate. • Created an escalation matrix, reducing resolution time by 45%. • Maintained an 80% client retention rate through proactive relationship management. • Received “Customer Service Excellence” award for outstanding performance in 2021 & 2022.
  • S
    Executive Assistant
    SlushCode Universal Limited
    Sep 2018 - Feb 2020 (1 year 6 months)
    • Provided comprehensive executive support to the Managing Director of SlushCode Universal Cleaning Services subsidiary. • Managed complex scheduling, calendar coordination, and appointment setting for senior executive. • Coordinated communications between departments and external stakeholders. • Handled confidential correspondence and maintained executive filing systems. • Supported business operations across telecommunications and cleaning services divisions. • Facilitated meeting preparations, agenda creation, and follow-up action items. • Maintained professional relationships with clients, vendors, and internal teams.
Education verified_user 0% verified
  • Toastmasters International
    Toastmasters International Accredited Speaker
    Toastmasters International
    Apr 2026 - Current (5 months)
    in view
  • Coursera
    Customer Service in the Age of Generative AI
    Coursera
    Jan 2026
  • Alison
    Customer Service Skills
    Alison
    Jan 2025 - Mar 2025 (3 months)
  • Coursera
    Customer Relationship Management
    Coursera
    Feb 2024
  • Coursera
    Improving Customer Retention
    Coursera
    Feb 2022
  • Blockchain Council
    Certified Expert in Blockchain and Law
    Blockchain Council
    Dec 2021
  • Blockchain Council
    Certified Expert in Blockchain and Finance
    Blockchain Council
    Dec 2021
  • Ahmadu Bello University
    Associate Degree in Law
    Ahmadu Bello University
    Sep 2019