Sofia Suazo
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Puebla, Mexico
Contact Sofia regarding:
work
Full-time jobs
Starting at
USD1K/month
Timeline
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Résumé
Jobs
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- EManager and Co-ownerEsquina 1814Jan 2021 - Jan 2025 (4 years 1 month)Implemented operational improvements, hired and trained staff, and ensured an excellent customer experience. Balancing team coordination, problem solving, and high-pressure decision-making, I learned how to handle challenges with confidence and a customer-first mindset. Additionally, I managed messaging apps to enhance communication with customers and promote engagement, which contributed to a more interactive and responsive service environment.
- LEnglish Teacher and PALinguaTecJan 2019 - Jan 2020 (1 year 1 month)In charge of a wide variety of people, from children to adults, to courses for businesses. Prepared material and lesson plans weekly, refining my ability to explain complex concepts clearly and building strong relationships with the students and staff. Additionally, I utilized sales skills by implementing strategies to re-engage students who had stopped attending by offering discounts and promotions, while also prospecting for new students to enhance enrollment and achieve performance bonuses. Furthermore, my knowledge of medical language, gained through a first aid course, has equipped me with the ability to communicate effectively in diverse situations, ensuring a safe and supportive learning environment for all students.
- OOwner and DesignerOver the BarJan 2016 - Jan 2020 (4 years 1 month)As the Owner and Designer, I handled everything from product design to sales to customer engagement, which allowed me to develop an entrepreneurial mindset and marketing skills while gaining a deep understanding of customer needs. In addition to these core responsibilities, I managed social media platforms and responded to client inquiries through chat, email, and text messages, ensuring a high level of customer service and engagement.
Education
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- ECertificate in Food and SustainabilityEuropean Institute of Innovation for Sustainability (EIIS)Feb 2024 - May 2024 (4 months)
Certificate in BiobusinessUniversidad Autónoma de QuerétaroJan 2016 - Jul 2016 (7 months)- Certificate in Biotechnology in NutritionUniversidad AnáhuacJan 2015 - Jan 2016 (1 year 1 month)
- Bachelor's in Biotechnology EngineeringUniversidad Autónoma de QuerétaroJan 2011 - Jan 2015 (4 years 1 month)