Sofia Buenaventura

Sofia Buenaventura

About

Detail

Cali, Valle del Cauca, Colombia
Contact Sofia regarding: 
work
Full-time jobs
Starting at USD850/month

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • A
    Collections Agent
    Alorica Colombia II S.A.S
    Mar 2025 - Dec 2025 (10 months)
    • Assisted customers with billing and payment inquiries via phone and internal systems • Processed payments and set up payment plans • Handled dispute and fraud-related cases, ensuring proper documentation and follow-up • Escalated complex cases and maintained accurate records • Managed high-volume customer interactions while meeting performance metrics V4, Latitude, Genesys, Teams
  • D
    Closser, Dya Law Group - Personal Injury Attorneys
    DYA Law Group
    Jan 2024 - Aug 2024 (8 months)
    As a Closser at Dya Law Group - Personal Injury Attorneys, I conducted thorough client intake and initial case evaluations for U.S.-based personal injury claims, ensuring a comprehensive understanding of each case. I collected, verified, and organized essential documentation, including IDs, insurance policies, and evidence, while preparing detailed case summaries and accident reconstructions for internal use. Throughout the onboarding process, I provided exceptional support to clients via phone and written communication, fostering a positive experience. I maintained accurate records in internal systems, ensuring data quality and integrity. Additionally, my experience in sales allowed me to effectively communicate the services offered by the
Education verified_user 0% verified
  • L
    Academic High School Graduate
    Liceo comercial la milagrosa
    Jan 2012 - Dec 2018 (7 years)
  • I
    Elementary School
    I.E.T.I Comuna 17
    Jan 2007 - Dec 2012 (6 years)