S
Soda Kane
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New York, United States
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USD30/hour
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Résumé
Jobs
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- UData EntryUS Global Marketing Group-NewJan 2023 - Mar 2024 (1 year 3 months)• Performed daily quality checks and data validation to correct discrepancies and ensure data integrity across all systems. • Entered client and account information into the Salesforce CRM system, supporting the sales team with accurate data. • Maintained ongoing accounts of 1,000 clients. • Researched and gathered information on incomplete documents. • Typed correspondence for reports and other written material from rough drafts. • Maintained a hard-copy backup of all sensitive data • Processed and compiled customer information into a database. • Create notes of tasks, files, and progress • Obtain further information for documents that are deemed incomplete • Survey reports and sheets of data • Correct, verify, and delete non-re
- IData EntryInsight Global-NewOct 2021 - Nov 2022 (1 year 2 months)• Processed an average of 1,000+ customer records per day with a 99.8% accuracy rate using Salesforce. • Digitized over 10,000 paper records into a digital database, completing the project two weeks ahead of schedule. • Utilized Microsoft Excel macros to automate repetitive tasks, saving the team an estimated 10 hours of manual work per week. • Identified and corrected an average of 25+ database errors per week by comparing entered data against source documents. • Managed and updated internal databases, assisting with quarterly report generation. • Assisted with general office administration, including scheduling and document filing. • Leveraged email management skills to handle a high volume of incoming correspondence, ensuring
Customer service representativeConcorde ApexJan 2021 - Current (5 years 1 month)Resolved an average of 50+ customer inquiries daily via phone, email, and live chat, consistently maintaining a 95% customer satisfaction rating. Troubleshot and resolved complex technical issues for customers, resulting in a 35% reduction in average resolution time. Mentored and trained 5 new team members on company policies and advanced problem-solving techniques, improving team efficiency by 20%. Utilized Zendesk and other CRM platforms to manage customer tickets and track interactions, leading to more personalized service. Assisted over 100 customers daily with purchases, returns, and product inquiries in a fast-paced retail environment. Implemented sales strategies that resulted in a 10% increase in product upsells and cross-sells. De
Education
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- LHealth Science (High school diploma or GED)Lycee de Mbackè-Diourbel Mbackè ToubaOct 2019 - Jul 2022 (2 years 10 months)
- CNursing (Associate's degree)CUNY Borough of Manhattan Community