Socorro del Carmen Rosas Quijano
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Systems Administrator Cloud Operations specialist
Panamá, Provincia de Panamá, Panama
Contact Socorro regarding:
Flexible work
Résumé
Jobs
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- ESystems AdministratorEF Education FirstDec 2023 - Oct 2025 (1 year 11 months)As a Systems Administrator, I was responsible for managing EC2 instances, overseeing server administration, and executing software deployments and upgrades, including volume snapshots, expansions, and recovery procedures. My role also encompassed driver updates and the configuration of security groups, roles, and policies. I effectively managed Active Directory, handling user, group, and password management, as well as domain policy objects. Regular application of Windows and Linux OS security updates and hotfixes was a critical part of my responsibilities. I collaborated with the Tours Engineering team to provide support and troubleshoot issues as needed, while also monitoring various platforms to ensure optimal performance. Additionally,
Digital Technology Field Services Delivery HelpdeskUnited AirlinesJan 2020 - Dec 2020 (1 year)Como Digital Technology Field Services Delivery Helpdesk, fui responsable de apoyar proyectos de TI digital y la entrega de servicios de campo en la región de América Latina y el Caribe. Participé proactivamente en reuniones, contribuyendo a la creación de nuevas prácticas y manejando quejas de clientes con empatía y compostura. Consistentemente cumplí con mis objetivos a corto y largo plazo, apoyando al PM en proyectos clave para la región, como implementaciones de VOIP, aumentos de ancho de banda en estaciones, reemplazo de impresoras de tickets y etiquetas, y renovación de hardware para usuarios finales en Centroamérica y el Caribe. Además, lideré la reubicación de la oficina del Aeropuerto PTY de la Terminal 1 a la Terminal 2, coordinan- System Engineer, DT Field Services DeliveryUnited AirlinesNov 2013 - Nov 2023 (10 years 1 month)Como Ingeniero de Sistemas en la entrega de servicios de campo de DT, fui responsable de garantizar la implementación y el mantenimiento de soluciones tecnológicas efectivas que optimizaran la operación. Esto incluyó la gestión de proyectos tecnológicos, donde lideré la apertura de estaciones y la configuración de equipos móviles utilizados en la operación, asegurando una entrega de servicio al cliente de alta calidad. Además, dirigí el proyecto de reemplazo de equipos telefónicos analógicos por VOIP, lo que mejoró la eficiencia de las comunicaciones. Mi experiencia en análisis de datos y gestión de sistemas me permitió integrar soluciones ERP que optimizaron los procesos internos. También utilicé mis habilidades en Python y Java para desar
- Business System AnalystCopa AirlinesAug 2010 - Oct 2013 (3 years 3 months)• As a Business System Analyst, I supported projects for Flight Operations applications utilized by Copa Airlines and Copa Airlines Colombia, ensuring seamless functionality and user satisfaction. • Provided 24/7 on-call support for all Flight Operations applications, promptly addressing issues to minimize operational disruptions. • Assisted in training new hires on all Flight Operations applications, enhancing their understanding and efficiency in using the systems. • Additionally, I leveraged my skills in data analysis to support the maintenance and updating of databases for operational systems, ensuring data integrity and accessibility. • My experience in technology management, although primarily focused on aviation, has equippe
- PHuman Resources Assistant Manpower contractorProtect & Gamble,Jul 2008 - Aug 2010 (2 years 2 months)• Registering Human Resources logs controls to attendance periodically to employer • Monthly meeting with P&G employees about Employee Services, on Spanish/English • Issuing Panama Social Security payroll • Authentication of Work Contracts for P&G Panamanian employees in El Ministerio de Trabajo • Applied project management expertise to streamline operational workflows and improve administrative efficiency, drawing on a background of coordinating complex international initiatives such as hardware deployments and infrastructure upgrades. • Utilized Agile methodologies to manage HR-related process improvements, ensuring iterative progress, effective resource coordination, and timely delivery of organizational objectives across cross-fun
- JIT Support AnalystJohnson and johnsonOct 2003 - Feb 2008 (4 years 5 months)• Local and remote bilingual support. • Installation and Configuration of Pc s, • Laptops and W2K Servers, Windows 2003 Server Network Administration based on Client-Server with Windows 2000 Server, Windows 2003 Operating System. • Administration of Mail Server in Microsoft Exchange Server Management of Backup and Restoration Policies. Support to the three divisions of the JNJ corporation. Johnson & Johnson, Medical Devices and Janssen Cilag and Warehouses. • Full bilingual support to J&J offices in the Central American and Caribbean region. Management and escalation of support incidents through a Support and Asset Management Database. • Control of the Purchase and sale of technology equipment internally. Responsible for the creation,
- IT Department Service Technician and trainerSenacytJan 2002 - Jan 2003 (1 year 1 month)active participation on Infoplazas constructions implemented to support and deliver technology to Panamanian poor communities • Microsoft training courses to Infoplaza administrators • Creation of End User training documents • Developing a data base in Access to get reports about
- ANOC Support agentALTECJan 1999 - Dec 1999 (1 year)in charge of monitoring of servers hosted at ALTEC data center
- IMicrosoft Help desk and Microsoft TrainerICTJan 1998 - Jan 2002 (4 years 1 month)• Creation of End User training documents • Attending support calls on Microsoft Authorize Support Center • Dictating classes to end users for Microsoft Office suite • Dictating Engineering classes about Microsoft Windows server
Education
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- PUser experience design fundamentalsPluralsight platformNov 2023
- PFundamentals of VirtualizationPluralsight platformJan 2023
- 5 choicesFranklinCoveyJan 2019
- IInfrastructure training classJan 2019
- Master's degree on Networking and data communicationUniversidad Tecnológica de PanamáJan 2009 - Jan 2010 (1 year 1 month)
- Post's degree on Networking and data communicationUniversidad Tecnológica de PanamáJan 2008 - Jan 2009 (1 year 1 month)
- AA+ CourseJan 2007
- MMCSE Microsoft Windows 2000. CourseJan 2007
- Bachelor's degree in Computer ScienceUniversidad Tecnológica de PanamáJan 1992 - Jan 1997 (5 years 1 month)