Sk Saiful

Sk Saiful

About

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Operations Assistant | Project Coordination | Documentation | eCommerce | APAC & INDIA
West Bengal, India

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Résumé


Jobs verified_user 0% verified
  • S
    Project Coordinator
    Smart Union SUC
    Aug 2024 - May 2025 (10 months)
     Develop and implement QA/QC plans that meet project specifications and regulatory standards. Ensure compliance throughout all phases of construction.  Coordinate inspections, testing, and audits to confirm materials and work quality. Supervise quality testing activities, evaluate results, and address any quality deficiencies.  Maintain thorough documentation of quality assurance activities, test results, and non-compliance issues.  Identify, document, and manage non-conformances (NCRs).  Suggest and implement improvements to quality processes, aiming to reduce errors, optimize workflows, and enhance product quality.  Work with design teams to review project specifications and drawings, ensuring that the design aligns with quality s
  • S
    Senior Document Controller
    Smart Union SUC
    Jun 2023 - May 2025 (2 years)
    SAUDI ARAMCO PROJECTS: MULTIPLE PROJECTS SAUDI ELECTRICITY COMPANY (SEC) PROJECTS: Debottleneck Production Facilities at Abqaiq - 34.5kV Overhead Power Line (CLIENT: ARAMCO, PR NO: 5305-200)  Maintain and organize all project documentation, including contracts, reports, drawings, and correspondence.  Implement document control procedures and systems to ensure compliance with company policies and regulatory requirements.  Ensure the correct version of documents is distributed and archived, tracking revisions and changes effectively.  Develop and maintain an accurate filing system for both physical and electronic documents to facilitate quick retrieval.  Collaborate with project teams to collect and distribute project-related documents,
  • AcuittyTech
    Ecommerce Specialist
    AcuittyTech
    Mar 2022 - Jun 2023 (1 year 4 months)
    WALMART PARTNER SUPPORT (L2 SUPPORT)  Oversee daily operations of the e-commerce platform, ensuring optimal performance, usability, and responsiveness to enhance the customer experience.  Manage product listings, including writing compelling descriptions, optimizing images, and ensuring accurate pricing and inventory levels.  Create engaging and persuasive content for product pages, blogs, and marketing materials, aligned with brand voice and marketing objectives.  Assist sellers and suppliers in managing order fulfilment processes, ensuring timely processing, shipment, and tracking of orders.  Coordinate with suppliers and logistics teams to manage inventory levels, ensuring timely replenishment and minimizing stockouts or overstock
  • Alphanumeric Systems
    APAC Triage Supervisor
    Alphanumeric Systems
    Aug 2021 - Nov 2021 (4 months)
    TRIAGE AGENT - HEALTH CARE PROVIDER  Efficiently managed customer inquiries through calls and emails, providing timely resolutions to issues while ensuring high levels of customer satisfaction and support.  Conduct thorough initial assessments of patient inquiries related to Jansen Vaccine, determining urgency and the appropriate course of action for resolution.  Respond to questions and concerns from healthcare providers and patients regarding vaccine availability, scheduling, safety, and efficacy.  Classify and prioritize inquiries based on severity, ensuring urgent cases are escalated to appropriate clinical or medical teams for immediate attention.  Effectively communicate with patients, healthcare providers, and internal teams to
  • M
    Operations - USA Insurance (Billing)
    Marble Box
    Nov 2019 - May 2021 (1 year 7 months)
    BACKEND OPERATIONS - US INSURANCE  Lead and oversee backend insurance processes, ensuring adherence to company policies, compliance standards, and regulatory requirements.  Manage the end-to-end lifecycle of insurance policies, including application processing, underwriting support, renewals, and policy adjustments.  Conduct meticulous policy checking to ensure accuracy and compliance, reducing errors and enhancing quality.  Evaluate and process insurance claims, ensuring accurate documentation, compliance with policies, and timely resolution for customers.  Prepare detailed quote summaries and proposals for potential clients, effectively communicating coverage options and pricing to facilitate informed decision-making.  Handle billi
  • T
    Business Process Service
    Tech Mahindra Business Process Services
    Mar 2018 - Oct 2019 (1 year 8 months)
    VODAFONE IDEA LTD.  Efficiently manage and respond to escalated customer inquiries received via email, ensuring timely and accurate resolutions.  Analyze and resolve complex customer issues that have been escalated from frontline support, utilizing problem-solving skills and in-depth product knowledge.  Collaborate with cross-functional teams, including technical support, billing, and sales, to gather necessary information and provide comprehensive solutions to customer inquiries.  Communicate effectively with customers, providing clear explanations of resolutions and next steps while ensuring a positive customer experience.  Maintain detailed records of all escalated inquiries, resolutions, and customer interactions to identify trend
Education verified_user 0% verified
  • Vidyasagar University
    Bachelor of Arts - BA, English Language and Literature, General
    Vidyasagar University
  • M
    Diploma in Computer Application, Computer and Information Sciences and Support Services
    Medinee Institute of Information Technology Private Limited