IT Analyst / Onsite Coordinator (US)
Tata Consultancy Services
Apr 2004 - Mar 2012 (8 years)
• Resolved 500+ Oracle EBS performance issues; implemented index optimization and partition strategies reducing batch run times by an average of 50%.
• Served as US onsite coordinator, liaising with Oracle Support to fast-track 30+ SRs, cutting average patch resolution time from 3 weeks to 8 days.
• Led offshore team of 8, managing task allocation across two time zones with 100% SLA adherence over 5 consecutive years.