Sinenhlanhla

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Field Worker / Research Assistant

Wits Health Consortium (RHI)

Dec 2023 - Jul 2024 (8 months)

• Recruited study participants and conducted PrEP screenings. • Processed informed consent forms (ICF) and collected study data. • Captured data using the RedCap application. • Conducted both telephonic and in-person interviews. • Delivered presentations related to the study findings and updates.

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Financial advisor

Feb 2022 - Oct 2023 (1 year 9 months)

As a Financial Advisor, I provided expert guidance to clients on investment strategies, retirement planning, and risk management, ensuring their financial goals were met with tailored solutions. I conducted thorough market analysis and maintained up-to-date knowledge of financial products to offer informed recommendations. Additionally, I managed client relationships with a focus on building trust and long-term partnerships. My role also involved significant administrative assistance, as 90% of my work required meticulous attention to detail in managing client documentation and insurance processes, which was essential for maintaining compliance and ensuring smooth operations. Furthermore, I utilized call management skills to effectively rea

W

Field Worker

Wits Health Consortium (RHI)

Nov 2020 - Dec 2021 (1 year 2 months)

• Recruited and retained study participants. • Performed TB screenings and home visits. • Collected and captured data using RedCap. • Conducted interviews and daily reporting. • Assisted with ICF processes and managed participant specimens. • Tracked and recorded lab results in participant files. • Drove to study sites across UMgungundlovu and Durban. • Collaborated with study nurses and NDOH staff. • Provided tailored financial advice to clients on insurance, investments, and retirement planning. • Assisted clients in identifying financial goals and created personalized plans to meet those goals. • Built and maintained long-term client relationships through regular reviews and updates. • Ensured compliance with financial regula

C

Call centre agent

Sep 2015 - May 2016 (9 months)

As a Call Centre Agent, I was responsible for managing inbound and outbound calls, providing exceptional customer service, and resolving inquiries efficiently. I utilized effective communication skills to engage with customers, ensuring their needs were met and fostering a positive experience. Additionally, I applied lead conversion techniques by following a structured script during sales calls, which enabled me to successfully close sales and contribute to the overall sales targets of the team.

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