Sindiswa Makhathini

Sindiswa Makhathini

About

Detail

Client Relations Specialist
South Africa

Contact Sindiswa regarding: 

work
Full-time jobs
Starting at ZAR4.5K/month ~USD240/month
Flexible work
Starting at ZAR45/hour ~USD2.41/hour
id_card
Internships
Starting at ZAR4K/month ~USD214/month
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline


work
Job
school
Education
folder
Project

Résumé


Jobs verified_user 0% verified
  • M
    Appointment Setter public Remote experience
    Mative Digitals
    May 2023 - Aug 2024 (1 year 4 months)
    * Facilitated the successful alignment of client needs with sales representatives through the organization of over 40 targeted meetings each, strengthened client relationships, leading to a notable increase in upsell opportunities. * Proactively engaged potential clients, strategically setting over 30 successful appointments monthly, driving initial interest into actionable sales opportunities. * Diligently managed and updated comprehensive client records, ensuring seamless follow-up processes and consistently improving customer satisfaction, resulting in a 30% increase in client retention.
  • H
    Vehicle Insurance Advisor
    Huntswood CXP
    Jun 2022 - Apr 2023 (11 months)
    * Provided personalized education on diverse insurance options, crafting tailored recommendations that addressed individual customer needs and increased policy adoption rates by 15%. * Effectively promoted new insurance contracts and offered strategic advice on policy changes, enhancing client portfolios and driving a 12% increase in policy renewals. * Conducted in-depth evaluations of customer needs to propose comprehensive and customized protection plans, improving client satisfaction scores and ensuring optimal coverage solutions.
  • CCI South Africa
    Sales Representative
    CCI South Africa
    Jan 2019 - Dec 2020 (2 years)
    * Efficiently handled high volumes of inbound and outbound calls daily, ensuring prompt and professional service delivery across diverse customer inquiries. * Skillfully identified customer needs through active listening, delivering effective and customized solutions that enhanced customer retention and loyalty. * Adhered to structured communication scripts to maintain consistency and quality in customer interactions, while adapting to meet individual client concerns when needed.
Education verified_user 0% verified
  • C
    Certificate, Cybersecurity
    CiscoNetworkingAcademy
    Jan 2024 - Nov 2024 (11 months)
  • C
    Certified Ethical Hacker, Cybersecurity
    CiscoNetworkingAcademy
    Jan 2024 - Nov 2024 (11 months)
  • i
    Certification in Systems Support and Systems Development, Information Technology
    iStudent Academy Pty Ltd
    Jan 2019 - Nov 2020 (1 year 11 months)
Projects verified_user 0% verified
  • M
    Appointment Setter public Remote experience
    Mative Digitals
    May 2023 - Aug 2024 (1 year 4 months)
    * Facilitated the successful alignment of client needs with sales representatives through the organization of over 40 targeted meetings each, strengthened client relationships, leading to a notable increase in upsell opportunities. * Proactively engaged potential clients, strategically setting over 30 successful appointments monthly, driving initial interest into actionable sales opportunities. * Diligently managed and updated comprehensive client records, ensuring seamless follow-up processes and consistently improving customer satisfaction, resulting in a 30% increase in client retention.
  • H
    Advisor
    Huntswood CXP
    Apr 2022 - Mar 2023 (1 year)
  • CCI Call Centres International
    Sales
    CCI Call Centres International
    Feb 2021 - Feb 2022 (1 year 1 month)