S
Sindisiwe Camane
About
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Soweto, Gauteng, South Africa
Résumé
Jobs
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- AResolution SpecialistAmazon Development CentreJan 2021 - Current (5 years 5 months)• Lead and support contact centre agents to achieve KPIs, SLAs and quality targets • Monitor real-time performance dashboards (AHT, CSAT, adherence, FCR) • Conduct call quality reviews and provide structured feedback • Coach and mentor agents to improve performance • Handle complex customer escalations professionally • Support workforce planning through trend analysis • Facilitate team meetings and performance reviews • Support recruitment, onboarding and training • Compile daily and weekly performance reports
- VCall Centre AgentVirgin Mobile South AfricaJan 2010 - Jan 2017 (7 years 1 month)• Delivered inbound and outbound customer support • Resolved billing, contract and technical queries • Achieved quality and productivity targets • Maintained high customer satisfaction Career progression: Call Centre Agent → Senior Agent Store Supervisor Retail Store Manager
- VRetail Store ManagerVirgin Mobile South AfricaJan 2010 - Jan 2017 (7 years 1 month)• Managed store operations, sales targets, staff schedules and stock control • Led team performance and conducted coaching sessions • Handled escalations and customer complaints • Prepared performance reports and sales tracking • Trained and onboarded staff
Education
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- AAdvanced Excel ReportingJun 2025 - Nov 2025 (6 months)
- SSQL for Data AnalysisJun 2025 - Nov 2025 (6 months)
AWS Partner: Sales AccreditationAmazon Web ServicesMar 2025 - Aug 2025 (6 months)- AWS Technical AccreditationAmazon Web ServicesFeb 2025 - Mar 2025 (2 months)
- AWS Cloud Economics EssentialsAmazon Web ServicesJan 2025 - Feb 2025 (2 months)
- BCom AccountingBoston City CampusJan 2024 - Current (2 years 5 months)In Progress