Customer Service Representative
Remarkable Al
Jan 2024 - Jan 2025 (1 year 1 month)
• Conflict Resolution & Satisfaction: Managed complex customer complaints with a solution-oriented approach, balancing resident satisfaction with strict adherence to company/studio policies.
• Multilingual Support: Provided high-level assistance via email, ticketing systems, and live chat in botënglish and Italian, ensuring clear and professional communication across diverse demographics.
• CRM Proficiency: Leveraged CRM (Customer Relationship Managementþols to track, manage, and resolve inquiries, maintaining a detailed history of interactions to ensure continuity of service.
• Inquiry Management: Streamlined the response process for high volumes of support tickets, consistently meeting response-time targets while maintaining quality stand