Silvia Ardila Sales manager, team leader, customer service, virtual assistant

2

Seasonal Team Leader

247 INC

May 2024 - May 2025 (1 year 1 month)

In my role as a Seasonal Team Leader, I focus on team management and coaching, working closely with each agent to help them reach their highest potential. I provide targeted coaching in various behaviors and areas of opportunity, leveraging my leadership skills and product expertise to engage and motivate agents effectively. My strengths in time management and data analysis are complemented by my commitment to excellence. Additionally, I utilized ClickUp to streamline daily operational tasks, track team performance, assign and follow up on tasks, and monitor deadlines. This tool was instrumental in organizing workflows, documenting processes, and ensuring team accountability, thereby enhancing my responsibilities in team coordination and op

2

M160 (Manager in 60 seconds)

247 INC

Mar 2024 - May 2024 (3 months)

In my role as M160 (Manager in 60 seconds), I focus on team management and coaching, working closely with each agent to help them reach their highest potential. I provide product knowledge training, ensuring that agents are well-equipped to effectively convey information about the product. My approach combines leadership, mentorship, and product expertise to empower agents to deliver exceptional service and support. Additionally, I have successfully managed teams to achieve key performance indicators (KPIs) related to sales and client satisfaction, reinforcing the importance of customer service and support in our operations. This experience has further enhanced my skills in candidate relationship management (CRM) and sales leadership, allow

2

Seasonal Trainer

247 INC

Jan 2024 - Mar 2024 (3 months)

As a Seasonal Trainer, I was responsible for training and developing new customer service agents, equipping them with essential skills to excel in their roles. I emphasized professionalism, communication, and problem-solving, ensuring agents were prepared to deliver exceptional service and build strong customer relationships. Additionally, I utilized ClickUp to manage daily operational tasks, track team performance, assign and follow up on tasks, and monitor deadlines. This tool was instrumental in organizing workflows, documenting processes, and ensuring team accountability, thereby enhancing my effectiveness in project management and candidate relationship management. My experience with ClickUp directly supported my responsibilities in te

2

Sales Agent

247 INC

Apr 2022 - Jan 2024 (1 year 10 months)

Provide assistance to customers looking to get new services or information about an specific product.

Seasonal Trainer

Accedo Technologies

Feb 2022 - Apr 2022 (3 months)

As a Seasonal Trainer, I was responsible for training and developing new customer service agents, providing them with the essential skills to succeed in their roles. I emphasized professionalism, communication, and problem-solving, ensuring agents were equipped to deliver exceptional service and build strong customer relationships. Additionally, I managed daily documentation and reports using Microsoft 365, which streamlined our training processes and improved the overall efficiency of our operations. This integration of technology not only enhanced the training experience but also ensured that all agents had access to the necessary resources for their development. Furthermore, I leveraged my experience in candidate relationship management

Sales Agent

Accedo Technologies

Mar 2020 - Feb 2022 (2 years)

As a Sales Agent, I provided exceptional assistance to customers seeking new services or information about specific products, ensuring a positive customer experience. I utilized my sales expertise and customer support skills to effectively address inquiries and guide clients through the purchasing process. Additionally, I leveraged Microsoft 365 tools to streamline communication and documentation, enhancing overall efficiency. My experience with Candidate Relationship Management (CRM) systems allowed me to maintain organized records of client interactions, ensuring follow-ups and personalized service. Furthermore, my familiarity with GoHighLevel (GHL) contributed to my ability to deliver outstanding customer service, as I was directly in to

Silvia Ardila

About

Detail

Timeline

Résumé