Silvana Alejandra Fernandez

Silvana Alejandra Fernandez  new_releases

About

Detail

Customer Care Assistant
Buenos Aires F.D., Argentina

Contact Silvana regarding: 
Flexible work
Starting at USD4/hour
groups
Networking

Timeline


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Résumé


Jobs verified_user 0% verified
  • Forme
    Support Associate
    Forme
    Jan 2023 - Current (3 years 6 months)
    As a Support Associate, I provided member support for both end users and commercial users of the FORME Studio and Studio Lift. My responsibilities included assisting customers with troubleshooting, coordinating delivery and installation appointments following their purchases, and addressing various membership needs. I delivered customer support through email, chat, and phone calls. Additionally, I took on a leadership role as the senior representative in my team, coaching colleagues and serving as a key point of contact for reviewing support tickets, obtaining assistance, and establishing action plans to enhance our service delivery.
  • H
    Operations Associate
    HipTrain
    Dec 2021 - Dec 2022 (1 year 1 month)
    I was the main point of contact for trainers providing their services to customers from the U.S. I interviewed the trainers and guided them through the onboarding process. I assisted customers with their schedules and handled the weekly payroll for trainers. Additionally, I utilized chat support to communicate effectively with a team of trainers, assisting them throughout the selection process and addressing any issues they encountered after being hired, which enhanced overall operational efficiency and trainer satisfaction.
  • Job Duck
    Virtual Assistant
    Job Duck
    Sep 2021 - Dec 2021 (4 months)
  • Prisma Medios de Pago
    International Disputes and Exchange Analyst
    Prisma Medios de Pago
    Jun 2015 - Dec 2020 (5 years 7 months)
    I analysed international visa brand disputes and exchange transactions. I reviewed claims of partners for transactions in shops abroad. I analyzed claims processed in cash payments/installments. I was in charge of verifying documentation provided in each case before submitting a chargeback. I solved cases, according to the operating regulations for fraud, contested charges or controversies.
  • B
    Customer Service Specialist
    Banelco S.A.
    Sep 2013 - May 2015 (1 year 9 months)
    I was a customer care representative to end users who operate with the Banelco network. I provided assistance to banking entities. I filed and solve customers' claims. I solved the most frequently asked questions about the Universal Child Allowance. I guided users of the PMC payment platform and verified the invoices available in pagomiscuentas.com
  • IBM Argentina
    District Specialist for
    IBM Argentina
    Jun 2009 - Jul 2013 (4 years 2 months)
    I assisted General Motors clients with cases of high complexity. I assessed their customer loyalty to make a decision of coverage outside of warranty, or to provide discounts or compensation. I was the contact person with the management team of the concessionaires in Florida state.
Education verified_user 0% verified
  • Universidad de la Marina Mercante
    Licenciatura en psicología
    Universidad de la Marina Mercante
    Jan 2015 - Dec 2017 (3 years)
  • Universidad de la Marina Mercante
    Bachelor of Science
    Universidad de la Marina Mercante
    Jan 2015 - Jan 2017 (2 years 1 month)
  • I
    Commercial Expert with accounting and tax guidance
    Instituto Ramón Lorenzo Falcón
    Jan 2004 - Jan 2008 (4 years 1 month)