Sidney Vaughan

Technical Field Support Coordinator

TK Elevator

Jan 2025 - Current (1 year 7 months)

Managing the entire lifecycle of parts, from locating and ordering to receiving and verifying them. This includes working closely with the parts team to monitor back-ordered items and communicating updates to relevant parties.

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Technical Field Support – MacBook Local Admin Remediation

ScotiaBank,

Jul 2023 - Dec 2023 (6 months)

• Resolved technical issues by troubleshooting MacOS using Workspace One, ensuring seamless software compatibility for business applications. ◦ Managed system upgrades and factory resets, enhancing the productivity of end-users through timely hardware and software training and provided backup solutions and established ongoing technical support for end-users, improving system reliability.

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Consultant Program Support

Ontario Government, MEDJCT,

Apr 2021 - Sep 2021 (6 months)

• Engineered efficient workflows and processes to streamline public service application reviews through the Transfer Payment Ontario (TPON) IT system. • Conducted needs assessments for the Ontario Small Business Support Grant, recommending approval or rejection based on eligibility criteria, resulting in timely support for pandemic-affected businesses and managed deferral payment processes, providing extensions on consumer loans during the COVID-19 crisis.

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Senior Business Analyst

Scotiabank International Banking,

Feb 2018 - Apr 2021 (3 years 3 months)

• Led end-to-end delivery of business and technology projects, aligning business needs with strategic goals to enhance operational efficiency. ◦ Collaborated with stakeholders to gather and document business requirements, facilitating smooth project transitions from concept to implementation and Identified and escalated cases involving suspicious activity, ensuring compliance with regulatory standards, transforming business requirements into functional and non-functional requirements, defining Acceptance Criteria, and documenting them in Confluence.

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Production Senior Support / QA Analyst

Scotiabank Intl. Banking,

Jun 2012 - Feb 2018 (5 years 9 months)

• Spearheaded quality assurance testing for business applications, ensuring the successful integration of core banking systems, including credit card and smart device applications. ◦ Developed test plans and conducted UAT to verify the accuracy of business requirements, reducing production incidents by 20%. ◦ Provided user support, identifying and escalating critical issues to management for rapid resolution.

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Consultant

Confiate NGO,

Jan 2008 - Dec 2011 (4 years)

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General Manager of Administration and IT Projects

C.I.

Jun 2004 - Dec 2007 (3 years 7 months)

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