S
Siddhant Behera
About
Detail
Bhubaneswar, Odisha, India
Contact Siddhant regarding:
Flexible work
Starting at
USD2/hour
Résumé
Jobs
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- TAnalystTripfactoryNov 2025 - Current (7 months)As an Analyst, I delivered customized travel planning and advisory services, boosting customer satisfaction and driving a 20% increase in repeat bookings. I utilized advanced itinerary management software to optimize travel schedules, reducing planning time by 30%. Additionally, I analyzed travel trends and customer preferences to recommend personalized travel solutions, contributing to a 10% growth in client retention rates. I also employed effective phone communication skills to engage with clients, ensuring their needs were met promptly and enhancing the overall customer experience.
Programmer AnalystCognizantApr 2022 - Aug 2023 (1 year 5 months)Achievements/Tasks • Conducted comprehensive data analysis using SQL and Python to extract, clean, and interpret large datasets, uncovering key trends and delivering actionable business insights. • Developed interactive Tableau dashboards to present real-time performance metrics, enhancing decision-making for senior management and stakeholders. • Built predictive models to forecast customer behavior, driving a 15% improvement in customer retention rates. • Automated data reporting workflows, decreasing report generation time by 30% and improving operational efficiency. • Identified critical business trends through detailed data interpretation, contributing to a 12% increase in revenue by supporting strategic initiatives with actionable insi- TCustomer Support AssociateTech Mahindra (Amazon.in)Jan 2020 - Jul 2021 (1 year 7 months)Achievements/Tasks • Resolved customer inquiries regarding orders, returns, deliveries, and exchanges through chat.. • Delivered prompt, friendly service for routine questions and service complaints. • Leveraged knowledge center and troubleshooting app to provide efficient solutions. • Utilized CRM software to monitor customer feedback and track issues.
Education
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- 330 Days Coding (30DC)Aug 2024 - Current (1 year 10 months)Successful completion of Professional Course on MERN Stack, Data Structures and Algorithms (DSA), Artificial Intelligence (AI), Excel, HTML, CSS and JS, ChatGPT, JavaScript, Python, Data Analytics and Blockchain
- SSoftware Testing at QspidersAug 2019 - Aug 2020 (1 year 1 month)Successful Completion of Professional Course on Manual Testing, Selenium Tool, Web Security Testing, Core Java, SQL and Database Testing
- Bachelor of Technology (B-Tech)Silicon Institute of Technology, BhubaneswarAug 2015 - Apr 2019 (3 years 9 months)Courses • Electrical & Electronics Engineering 6.87 CGPA
Projects (professional or personal)
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- PProject on Android Based Electrical Appliance ControlOct 2018
- PProject on Real Implementation of Synchronous Boost Converter with Hysteresis Controller for Power Factor CorrectionMar 2012 - Mar 2019 (7 years 1 month)