Sid Ahmed Kellal

Sid Ahmed Kellal

About

Detail

Client Experience Expert
Algeria
Contact Sid regarding: 
work
Full-time jobs
Starting at USD950/month
Flexible work
Starting at USD10/hour
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Internships
Starting at USD800/month
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Finding candidates
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Finding mentors
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • IFZA
    Client Experience Agent - Call Center & Reception
    IFZA
    May 2024 - Current (2 years 2 months)
  • Tabby تابي
    Universal Agent - Customer Care Unit
    Tabby تابي
    Mar 2024 - May 2024 (3 months)
  • Tabby
    Escalation Specialist
    Tabby
    Oct 2023 - Mar 2024 (6 months)
    Expertly handle escalated customer concerns via chat, email, and occasional outbound calls. Utilize advanced problem-solving skills and a customer-centric approach to resolve issues effectively. Manage diverse communication channels, ensuring consistent and high-quality support.
  • Tabby
    Senior Customer Service Representative
    Tabby
    Aug 2023 - Oct 2023 (3 months)
    Balanced responsibilities between handling live chat for 4 hours daily and providing floor support for colleagues for the remaining 4 hours. Demonstrated leadership by assisting teammates and maintaining a positive and collaborative team environment.
  • Tabby
    Customer Service Representative
    Tabby
    Mar 2023 - Aug 2023 (6 months)
    Started by handling inbound calls, averaging around 70 calls daily. Transitioned to managing a high volume of emails, responding to approximately 100 emails daily. Progressed to live chat support, multitasking to handle three live customers simultaneously.
  • Lifestyle Luxury Vacation Club Dubai
    Sales Representative
    Lifestyle Luxury Vacation Club Dubai
    Nov 2022 - Feb 2023 (4 months)
    Marketed and sold timeshare memberships for a prestigious vacation club in Dubai. Initiated client interactions, building trust through effective communication. Explained program details and showcased club offerings to potential clients. Facilitated deal closures by involving managers in the final negotiation process.
  • L
    Boutique Manager
    LUXE LINE
    Feb 2020 - Sep 2022 (2 years 8 months)
    LUXE LINE Men Clothing Shop - Full time Job Maintaining high quality Customer Service. In charge of Opening and Closing the Boutique. Items staging and Ensure the boutique is well maintained. Maintain interactions with clients and establish professional relationships with the new costumers. In this particular role I helped the owner increase sales by 20%, this was achieved via strategic selling skills and marketing campaigns. Marketing and Customer Service.
Education verified_user 0% verified
  • British Study Centres
    Certificate, Business English
    British Study Centres
    Jan 2018 - Dec 2019 (2 years)
  • IMSI
    Bachelor's degree, Sciences and Technologies
    IMSI
    Jan 2017 - Dec 2021 (5 years)