Shondell Carter
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Senior Field Service Engineer
Los Angeles, California, United States
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Full-time jobs
Starting at
USD130K/year
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Résumé
Jobs
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- TField Service ManagerTeraWattOct 2021 - Jul 2025 (3 years 10 months)Led field operations for commercial and utility-scale EVSE and BESS infrastructure. Recruited, trained, and managed a team of 12+ field engineers, fostering a culture of safety that resulted in a 100% reduction in incidents and a 35% increase in first-time fix rates. Directed all HV system inspections and BESS commissioning activities across 3 sites, implementing predictive maintenance strategies that reduced equipment downtime by 40%. Secured long-term contracts with key clients by resolving critical failures within a 24-hour SLA (95%+ resolution rate) and managing a regional operational budget exceeding $1M. Additionally, utilized Procore for project management tasks, ensuring effective tracking and coordination of field operations, which
- SSenior Field Service EngineerSunMade PowerJul 2018 - Oct 2021 (3 years 4 months)Oversaw technical projects and quality assurance for grid-tied power systems and BESS installations. Conducted 50+ onsite inspections of BESS and structural installations, verifying compliance with NEC, IBC, and OSHA standards, which reduced post-commissioning repairs by 30%. Revamped equipment testing and validation procedures, cutting project duration by 40% and improving operational throughput. Mentored and provided technical guidance to 5 junior engineers, with 3 advancing to higher-level roles within one year. Additionally, utilized Microsoft Excel daily to create detailed cost trackers and project reports, analyzing labor hours, part usage, and project profitability to generate data-driven reports for management. Managed budget and pr
- RElectricianRosendin ElectricJun 2008 - Oct 2018 (10 years 5 months)Commissioned high-voltage electrical systems for large-scale construction projects, successfully overseeing the commissioning of over $20M in HV systems, including transformers and switchgear. Developed 50+ technical reports that accelerated client approval times by 25%. Identified critical flaws in structural and electrical installations during pre-pour inspections, preventing $500K+ in potential rework across 15+ projects. Additionally, I led a team on carport solar jobs and residential projects, enhancing my ability to manage diverse electrical installations and ensuring quality across all project types.
Education
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- OOSHA Confined SpaceJun 2025 - Current (4 months)
- CCertified Scrum Master (CSM)Feb 2024 - Current (1 year 8 months)
- NNFPA 70EJun 2020 - Current (5 years 4 months)
- OOSHA 30Jun 2012 - Current (13 years 4 months)
- PPMP
- SSix Sigma Green Belt
- SScrum Product Owner (CSPO)
Electrical Engineering Power Systems, CircuitAntelope Valley College- MHigh School DiplomaManual Arts High School
Projects (professional or personal)
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- TProfessionalTeraWattMay 2023 - Mar 2025 (1 year 11 months)As a Professional, I was responsible for project scheduling, ensuring that all timelines were met and resources were allocated efficiently. My role involved coordinating with various teams to maintain project flow and adherence to deadlines. Additionally, I managed budget oversight, handling over a million dollars in revenue, which required meticulous attention to financial details and strategic planning to maximize project outcomes.