Shivamsingh Rajput

Shivamsingh Rajput

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Gujarat, India

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Jobs verified_user 0% verified
  • Etech Global Services
    Customer Experience Specialist
    Etech Global Services
    Mar 2022 - Current (4 years 3 months)
    Sales & Customer Engagement: Assist customers in selecting the best products and services by understanding their needs, recommending tailored solutions, and closing sales efficiently. Account Management & Lead Qualification: Maintain and grow customer accounts by establishing new business relationships, qualifying leads through engaging live chat interactions, and explaining service offerings in a compelling manner. Customer Support & Query Resolution: Handle multiple inbound inquiries related to home internet, TV services, home phone, and billing concerns, ensuring customers receive accurate, timely, and effective solutions. Technical Support & Remote Troubleshooting: Provide technical assistance for internet connectivity issues, servic
  • Techmahindra
    Customer Support Associate
    Techmahindra
    Apr 2021 - Mar 2022 (1 year)
    Provided frontline customer support via phone, email, and live chat, ensuring timely and accurate assistance for product, service, and policy inquiries. Resolved customer issues efficiently by clarifying concerns, identifying solutions, and following up to ensure successful resolution, leading to increased customer satisfaction. Handled complex customer complaints with professionalism, de-escalating tense situations and ensuring customers felt heard, valued, and supported. Managed high-volume inquiries while maintaining quality and efficiency, consistently meeting or exceeding key performance metrics. Built strong customer relationships by offering empathetic and solution-oriented service, enhancing brand trust and customer loyalty. Ma
Education verified_user 0% verified
  • Sabarmati University
    Bachelor of Commerce - BCom, Accounting
    Sabarmati University
    Mar 2021 - Jun 2023 (2 years 4 months)
Awards verified_user 0% verified
  • S
    Star Performer of the Year
    Dec 2023
    Honored for outstanding contributions and dedication to achieving exceptional results. Collaborated with a dynamic team to drive innovation and surpass performance targets. Received accolades from colleagues, mentors, and leaders for consistently exceeding expectations and fostering a positive team environment.