Medical Operations Coordinator
Pedcare Medical Group
Nov 2022 - Current (3 years 8 months)
Directed daily operations across multiple clinic locations, ensuring optimal provider coverage, efficient appointment scheduling, and staff readiness. Managed complex provider schedules, appointment flows, cancellations, and urgent requests to facilitate seamless patient care. Collaborated with Front Desk, Call Center, Referral, and Medical Records teams at all locations to enhance service delivery. Resolved patient, provider, and internal escalations with prompt and effective solutions. Oversaw referral management, insurance verification (Private & Medicaid), and medical records workflows. Audited Call Center performance and provided actionable reports to leadership for continuous improvement. Reviewed and authorized payroll for remote tea