Shikha Prakash Shinde

Production Support Specialist – AI Speech & Linguistic QA

Tongues Translation Services LLC

Oct 2024 - Current (1 year 10 months)

• Perform ASR transcription QA and speech data validation for multilingual AI datasets. • Review AI-generated transcripts for accuracy, readability, formatting, and linguistic consistency. • Handle timestamp correction, audio segmentation, and speech recognition evaluation tasks. • Conduct multilingual readability QA across English, Hindi, Marathi, Turkish, Spanish, and Vietnamese content. • Support production workflows using in-house, third-party, and Linux-based systems. • Coordinate with internal teams to resolve production and quality-related issues.

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Hyperlocal Seo Specialist

Freelance Clients

Jun 2024 - Sep 2024 (4 months)

• Enhanced Google Business Profile (GBP) listings for multiple local clients, boosting visibility by 40%. • Managed data verification, updated listings, and resolved listing-related issues. • Resolved client technical issues, maintained data accuracy, and verify all client listings. • Applied SEO best practices, adapting to Google updates for optimal client visibility. • Created content, media posts, and visuals to improve brand engagement and reputation.

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Technical Support Manager / Client Support

Location Bank – Apac (Saas Domain)

May 2023 - Apr 2024 (1 year)

• Delivered customer and technical support for global brands like Cultfit, Socials, Hard Rock Cafe and many more. • Managed technical onboarding, software setup, and support ticket resolution via Freshdesk. • Ensured data accuracy and optimized Google listings, driving local visibility by 45%. • Partnered with development teams to troubleshoot listings and improve visibility. • Handled technical support tickets via Freshdesk, resolving 100+ issues per month. • Supported product teams with client feedback, assisting in process improvement and QA.

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Seo Executive & Link Builder

Novus Digital

May 2022 - Mar 2023 (11 months)

• Secured 300+ backlinks and managed outreach for 33 UK clients. • Conducted technical SEO audits and delivered action plans to enhance ranking performance. • Conducted on-page SEO and technical audits. • Streamlined link management workflows and improved team coordination through Asana.

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Seo Executive

Olio Creative Digital Agency

May 2021 - Apr 2022 (1 year)

• Conducted keyword research, optimized web pages, and implemented on-page SEO strategies. • Created detailed SEO performance reports, improving visibility and engagement by 35%. • Generated detailed SEO reports, monitored weekly rankings, and audited site performance. • Partnered with development teams to implement technical SEO improvements.

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Operations Executive / Crm / Customer Support / E-commerce

Trifli Technologies Pvt. Ltd.

Mar 2019 - Apr 2021 (2 years 2 months)

• Provided customer support by resolving order and product-related issues promptly. • Used Zoho CRM to generate and track leads, increasing lead conversion by 15%. • Streamlined Shopify and Shiprocket operations, reducing order errors by 35%. • Delivered end-to-end customer support, ensuring issue resolution and satisfaction.

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Desktop Assistant / Customer Support

Newtech Pipes & Fittings

Aug 2014 - Feb 2019 (4 years 7 months)

• Providing product and pricing information on customer requests. • Managed client inquiries, payments, quotations, and invoicing for product orders. • Provided administrative and customer service support to maintain business flow.

Shikha Prakash Shinde

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