Sheena Lopez Detail-oriented and dedicated professional with extensive

Campaign Specialist

Brivity VA

Jun 2021 - Nov 2025 (4 years 6 months)

As a Campaign Specialist, I was responsible for generating tickets and tasks through HubSpot, ensuring efficient workflow management. I created and edited tasks using Google Ads, Facebook Business Manager, AdRoll, and Zapier, optimizing our advertising efforts across multiple platforms. Additionally, I built and updated websites through SiteBuilder, enhancing our online presence. I accessed and managed leads using Superuser, which facilitated effective lead tracking and nurturing. Furthermore, my experience in real estate sales allowed me to create targeted ads that effectively listed properties for sale, demonstrating my ability to leverage industry knowledge to enhance campaign performance. My background as a customer service representati

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Leasing and Renewals Specialist

Crestcore Realty

Jul 2018 - Apr 2021 (2 years 10 months)

As a Leasing and Renewals Specialist, I supported applicants and tenants using PropertyWare for leasing and renewals, ensuring a seamless experience throughout the process. I effectively marketed rental properties through various platforms, including WordPress, Craigslist, and Facebook, leveraging my skills in social media campaigns to enhance visibility and attract potential tenants. Additionally, I handled inbound and outbound calls and text messages through Vonage, maintaining high standards of customer service and communication. My management of email correspondence through Outlook and Microsoft 365 facilitated efficient interactions with clients. Furthermore, by addressing inquiries and disputes, I contributed to business development e

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Travel Agent

Greylock Inc

Apr 2017 - Jul 2018 (1 year 4 months)

As a Travel Agent, I provided comprehensive travel packages and booking assistance to clients, ensuring their holiday itineraries were meticulously planned and tailored to their preferences. My role involved recommending travel destinations that aligned with clients' interests, enhancing their overall experience. Additionally, I utilized my skills in sales operations to effectively manage appointments and streamline communication through platforms like Skype, Microsoft Outlook, and Gmail. While lead qualification was not a primary focus, I applied this skill by classifying leads obtained from outbound calls, ensuring that only high-quality prospects were pursued, which ultimately contributed to increased sales and client satisfaction. Altho

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Billing Specialist

CONVERGYS BAGUIO

Mar 2013 - Mar 2017 (4 years 1 month)

As a Billing Specialist, I accurately posted charges and monitored payments, ensuring a seamless billing process for customers. I resolved billing disputes and addressed customer inquiries promptly, fostering strong relationships through effective customer relationship management (CRM) practices. Additionally, I promoted additional services and channels, leveraging my understanding of customer satisfaction to identify opportunities for upselling to those who expressed contentment with their inquiries. My proficiency in Gmail facilitated efficient communication with clients, enhancing overall service delivery. I also utilized Intercom, similar to Vonage and RingCentral, to streamline communication processes, ensuring that customer interactio

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Team Leader

Interface Techno Phil Inc (Telehealth)

Nov 2011 - Jan 2013 (1 year 3 months)

As a Team Leader, I assisted agents in conducting teleconsultations, ensuring they had the necessary support to excel in their roles. I received supervisor and manager calls, providing a direct line of communication for operational efficiency. My responsibilities included coaching agents, offering constructive feedback, and delivering training sessions for new hires to enhance their skills and performance. Additionally, I utilized my logistics management experience to oversee the shipment of medication, coordinating with couriers to ensure timely deliveries and returns, which contributed to the overall effectiveness of our operations. I also applied my skills in lead qualification by classifying leads after outbound calls, which helped refi

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Customer Service Representative

Interface Techno Phil Inc (Telehealth)

May 2011 - Oct 2011 (6 months)

As a Customer Service Representative, I provided comprehensive product and service information to customers, effectively resolving service-related problems and concerns to enhance customer satisfaction. I created and updated customer accounts while managing inbound calls to ensure timely assistance. Additionally, my role involved handling logistics management aspects, such as coordinating the shipment and return of medications ordered through teleconsult, which further streamlined our service delivery and improved overall customer experience. Furthermore, I utilized lead management skills during outbound calls to offer medical tools and supplies, effectively generating sales and managing the leads we created, which contributed to our team's

Reservations Agent

Sitel

Mar 2010 - Dec 2010 (10 months)

As a Reservations Agent, I assisted customers with booking reservations and travel arrangements, ensuring a seamless experience from start to finish. I provided tailored recommendations for local tourist attractions, enhancing the overall travel experience for clients. Additionally, I responded to general customer inquiries with a focus on delivering exceptional customer service. My experience with communication applications, such as Intercom, allowed me to efficiently manage inbound calls and streamline customer interactions, similar to using platforms like Vonage and RingCentral, which further improved our communication processes and customer satisfaction. Furthermore, I utilized lead management techniques to upsell products and services,

Sheena Lopez

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