Shawn Harvey

Shawn Harvey

About

Detail

Customer-Centric Account Manager | Strategic Communicator | Cybersecurity Advocate | Leadership & Growth Enthusiast
Caledonia, Ontario, Canada

Timeline

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Résumé

Jobs verified_user 0% verified
  • Arkys
    Account Manager
    Arkys
    Apr 2024 - Jun 2025 (1 year 3 months)
    In my role as an Account Manager at Arkys, I am dedicated to maximizing client IT solutions and fostering lasting relationships. By empowering organizations to protect their digital assets, I contribute to their success in the ever-changing threat landscape.
  • GoSecure
    Bilingual Customer Success Specialist
    GoSecure
    Sep 2023 - Nov 2023 (3 months)
    In my role as a Bilingual Customer Success Specialist at GoSecure, I am dedicated to assisting clients in maximizing their cybersecurity solutions. By building strong relationships and offering bilingual support, I help organizations protect their digital assets effectively. I am committed to ensuring client satisfaction and addressing any issues promptly to maintain a high level of service.
  • TELUS Business
    Bilingual Customer Success Manager
    TELUS Business
    May 2021 - Sep 2023 (2 years 5 months)
    In my role as a Bilingual Customer Success Manager at TELUS Business, I am dedicated to ensuring clients maximize the value of their cybersecurity solutions. By analyzing customer data, I inform decision-making, lead executive presentations, and collaborate with internal teams to enhance services, fostering long-term relationships through strong communication.
  • Liebherr Group
    Bilingual IT Support Analyst
    Liebherr Group
    Oct 2019 - May 2021 (1 year 8 months)
    Working with all divisions within Liebherr Canada, I collaborated with teams to ensure seamless IT operations nationwide. Responsible for setting up, diagnosing, supporting, and maintaining IT equipment, I managed hardware and software deployment to optimize operational efficiency. By providing proactive IT support, I contributed to enhancing productivity and aligning IT strategies with business objectives.
  • OSL Retail Services
    Bilingual Pricing and Communications Coordinator
    OSL Retail Services
    Aug 2016 - Oct 2019 (3 years 3 months)
    In my role as a Bilingual Pricing and Communications Coordinator at OSL Retail Services, I facilitated seamless communication and collaboration between internal and external partners. I successfully led Pricing & Communications projects, resolved operational issues, and provided administrative support, enhancing sales and marketing efforts.
  • PowerSchool
    Customer Support Representative (Tier 1)
    PowerSchool
    Mar 2016 - Aug 2016 (6 months)
    In my role as a Customer Support Representative at PowerSchool, I handled customer queries and issues through phone and email, focusing on incident resolution and system configuration. I escalated complex issues to higher-tier support engineers, documented case details in a CRM tool, and created knowledgebase articles for common questions. I also investigated technical problems using knowledge bases and personal experience to ensure timely resolutions.
  • Wolseley Canada Inc
    Bilingual Helpdesk Support
    Wolseley Canada Inc
    May 2014 - Mar 2016 (1 year 11 months)
    In my role as a Bilingual Helpdesk Support at Wolseley Canada, I was responsible for managing Active Directory services, resolving hardware and software issues for users, and providing specialized support for various technologies. I also created knowledgebase articles and implemented process improvements to enhance efficiency.
  • CIBC
    Bilingual Helpdesk Agent
    CIBC
    Mar 2013 - Mar 2014 (1 year 1 month)
    In my role as a Bilingual Helpdesk Agent at CIBC, I was responsible for providing comprehensive support for Active Directory tasks, troubleshooting Exchange Server and printer issues, and managing RSA SecurID Server operations. I also supported BlackBerry Enterprise Servers for device activations and policy management, ensuring seamless operations for remote users.
  • Zurich North America
    Bilingual Reimbursement Specialist
    Zurich North America
    Sep 2012 - Mar 2013 (7 months)
    In my role as a Bilingual Reimbursement Specialist at Zurich North America, I actively engaged with internal and external callers to provide expert reimbursement support and deliver comprehensive health information. I effectively resolved customer complaints and concerns, utilizing my strong communication and negotiation skills to ensure high service standards and customer satisfaction.
Education verified_user 0% verified
  • E
    Diploma, Network Administration
    Everest College
    Jan 2009 - Dec 2010 (2 years)
  • É
    High School Diploma, General Studies
    École Secondaire Thériault
    Jan 2001 - Dec 2005 (5 years)
Projects (professional or personal) verified_user 0% verified