shawkat ahmed Fouad Operations & Inbound Sales Professional | CRM & Client

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Aqusitions

Unlocked home relief

Jan 2026 - May 2026 (5 months)

As an Acquisitions Specialist, I managed the end-to-end process of identifying, evaluating, and securing real estate opportunities to drive business growth. My core responsibilities included high-volume cold outreach, lead nurturing, and systematic pipeline development, all while maintaining rigorous market analysis to ensure the viability of investment deals. I excelled at client relationship management and communication, leveraging storytelling techniques to build trust and close deals. My daily workflow involved complex appointment management and scheduling, supported by proficiency in Google Sheets for data organization and internet research to qualify prospective leads. Additionally, I provided dedicated virtual assistance to the compa

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estate Cold caller-Lead manager-virtual

Jan 2017 - Jan 2023 (6 years 1 month)

As an Estate Cold Caller and Lead Manager, I was responsible for initiating contact with potential sellers, effectively communicating our services, and managing leads throughout the sales process. My role involved not only generating interest but also nurturing relationships to facilitate successful transactions. Additionally, I handled problem resolution by addressing concerns from sellers and title companies, ensuring smooth communication and fostering trust. I also managed email correspondence to keep all parties informed and engaged, which was crucial for maintaining transparency and efficiency in the lead management process. • Leveraged Slack for daily communication with team members, ensuring seamless collaboration and efficient info

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Senior Business development team leader/project manager

HSE Contractors Inc

Jan 2015 - Jan 2017 (2 years 1 month)

As a Senior Business Development Team Leader/Project Manager, I am responsible for driving strategic growth initiatives and overseeing complex projects from conception to completion. My role involves leading and mentoring a high-performing business development team, developing and executing robust sales strategies, and ensuring seamless sales operations. I excel at lead generation, qualification, and management, utilizing CRM tools such as Salesforce, HubSpot, Zoho CRM, and GHL to nurture client relationships and manage the sales pipeline effectively. I am adept at B2B sales, consultative selling, key account management, and closing deals, while also providing comprehensive sales support throughout the customer lifecycle, including post-sal

Operations and financial refunds executive

Emirates Airlines

Jan 2014 - Jan 2015 (1 year 1 month)

As an Operations and Financial Refunds Executive, I managed the end-to-end refund process, ensuring strict compliance with company policies and significantly enhancing customer satisfaction. I collaborated closely with various departments to streamline operations and resolve issues efficiently, leveraging problem-solving and problem resolution skills to identify root causes and implement effective solutions. Additionally, I utilized Notion for task updates and draft creation prior to final submissions, facilitating effective collaboration between teams and improving overall workflow efficiency through organized documentation and communication. My role also involved cold calling customers to notify them of refund approvals, a process enhance

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Line and Technical Support Line 2

Wind Teleperformance

Jan 2012 - Jan 2014 (2 years 1 month)

In my role as Line and Technical Support Line 2, I was responsible for providing expert assistance to customers regarding device-related issues, ensuring timely and effective resolutions. I communicated directly with customers to troubleshoot problems, offering tailored solutions and conducting follow-ups to guarantee satisfaction. Additionally, I facilitated communication between customers and retail stores, enhancing the overall customer experience. My experience also included managing email communications to streamline support processes and maintain organized records of customer interactions, which contributed to improved service delivery and operational efficiency. Furthermore, I utilized outbound sales techniques to effectively sell pl

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Customer Service Team Leader

Jan 2010 - Aug 2012 (2 years 8 months)

As a Customer Service Team Leader, I was responsible for overseeing the daily operations of the customer service team, ensuring high levels of customer satisfaction and efficient service delivery. I implemented training programs to enhance team performance and fostered a positive work environment that encouraged collaboration and communication. Additionally, my experience in cold calling, where I worked as a lead manager for 7 years, has equipped me with valuable skills in customer engagement and relationship building, which I leveraged to improve our team's approach to customer interactions and service excellence.

Service agent

Vodafone UK

Jan 2010 - Jan 2012 (2 years 1 month)

As a Service Agent, I was responsible for providing exceptional customer support, addressing inquiries, and resolving issues to ensure customer satisfaction. I maintained detailed records of customer interactions and collaborated with team members to improve service delivery. Additionally, I utilized Google Workspace on a daily basis for creating and editing documents, which streamlined communication and enhanced our operational efficiency. This proficiency in Google Workspace contributed to a more organized workflow and improved documentation processes within the team. Furthermore, I engaged in cold calling customers for surveys, which allowed us to gather valuable feedback and insights, further enhancing our service offerings and customer

shawkat ahmed Fouad

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