shawkat ahmed Fouad

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estate Cold caller-Lead manager-virtual

Jan 2017 - Jan 2023 (6 years 1 month)

As an Estate Cold Caller and Lead Manager, I was responsible for initiating contact with potential sellers, effectively communicating our services, and managing leads throughout the sales process. My role involved not only generating interest but also nurturing relationships to facilitate successful transactions. Additionally, I handled problem resolution by addressing concerns from sellers and title companies, ensuring smooth communication and fostering trust. I also managed email correspondence to keep all parties informed and engaged, which was crucial for maintaining transparency and efficiency in the lead management process.

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Senior Business development team leader/project manager

HSE Contractors Inc

Jan 2015 - Jan 2017 (2 years 1 month)

Operations and financial refunds executive

Emirates Airlines

Jan 2014 - Jan 2015 (1 year 1 month)

As an Operations and Financial Refunds Executive, I was responsible for managing the end-to-end refund process, ensuring compliance with company policies and enhancing customer satisfaction. I collaborated closely with various departments to streamline operations and resolve issues efficiently. Additionally, I utilized Notion to update tasks and create drafts prior to final submissions, facilitating effective collaboration between teams and improving overall workflow efficiency. I also engaged in cold calling customers to notify them of refund approvals, which further enhanced customer communication and satisfaction throughout the refund process.

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Line and Technical Support Line 2

Wind Teleperformance

Jan 2012 - Jan 2014 (2 years 1 month)

In my role as Line and Technical Support Line 2, I was responsible for providing expert assistance to customers regarding device-related issues, ensuring timely and effective resolutions. I communicated directly with customers to troubleshoot problems, offering tailored solutions and conducting follow-ups to guarantee satisfaction. Additionally, I facilitated communication between customers and retail stores, enhancing the overall customer experience. My experience also included managing email communications to streamline support processes and maintain organized records of customer interactions, which contributed to improved service delivery and operational efficiency. Furthermore, I utilized outbound sales techniques to effectively sell pl

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Customer Service Team Leader

Jan 2010 - Aug 2012 (2 years 8 months)

As a Customer Service Team Leader, I was responsible for overseeing the daily operations of the customer service team, ensuring high levels of customer satisfaction and efficient service delivery. I implemented training programs to enhance team performance and fostered a positive work environment that encouraged collaboration and communication. Additionally, my experience in cold calling, where I worked as a lead manager for 7 years, has equipped me with valuable skills in customer engagement and relationship building, which I leveraged to improve our team's approach to customer interactions and service excellence.

Service agent

Vodafone UK

Jan 2010 - Jan 2012 (2 years 1 month)

As a Service Agent, I was responsible for providing exceptional customer support, addressing inquiries, and resolving issues to ensure customer satisfaction. I maintained detailed records of customer interactions and collaborated with team members to improve service delivery. Additionally, I utilized Google Workspace on a daily basis for creating and editing documents, which streamlined communication and enhanced our operational efficiency. This proficiency in Google Workspace contributed to a more organized workflow and improved documentation processes within the team. Furthermore, I engaged in cold calling customers for surveys, which allowed us to gather valuable feedback and insights, further enhancing our service offerings and customer

shawkat ahmed Fouad

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