Shawad Ul Haq Babar
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Human Resources Leader | Driving Engagement, Compliance & Organizational Growth
Pakistan
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Full-time jobs
Résumé
Jobs
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Assistant Manager Human ResourcesACE MONEY TRANSFEROct 2024 - Sep 2025 (1 year)Strategically manage HR operations to align workforce goals with organizational objectives. Lead end-to-end recruitment, onboarding, and employee engagement initiatives, ensuring a seamless employee lifecycle. Implement performance management frameworks, fostering a culture of continuous feedback and growth. Develop and enforce HR policies and ensure compliance with labor laws and organizational standards. Oversee employee relations, resolving conflicts, and maintaining a collaborative workplace environment. Manage HR operations, including payroll processing, benefits administration, and employee records management. Drive process optimization, leveraging technology to enhance efficiency in HR workflows. Monitor key HR metrics to support dat- HR & Customer Support ManagerGreenAug 2022 - Sep 2024 (2 years 2 months)
- Service Desk ManagerSimply ConnectApr 2022 - Jan 2024 (1 year 10 months)• Determining priorities based on impact to business operations, customer satisfaction or regulatory compliance • Coordinating with internal IT staff to provide technical support to end users • Reviewing incident reports from users and providing troubleshooting assistance as needed • Tracking customer requests and departmental activities in an internal help desk ticketing system • Acting as a liaison between customers and other departments within the organization • Managing IT support staff to ensure that they are performing their duties efficiently and effectively • Coordinating with vendors to troubleshoot problems with hardware or software not covered by warranties • Participating in strategic planning sessions with senior management to
- Assistant Manager HRPayactivJul 2021 - Apr 2022 (10 months)1. Monitor, review and improve internal HR systems and processes 2. Review and manage HR budget 3. Design, review and implement Company policies and SOPs. 4. Act as a consultant to the staff regarding policies and procedures 5. Monitor key HR metrics and keep the management up to date on the market practices 6. Design and conduct internal periodic surveys to measure job satisfaction and suggest improvements where required 7. Create detailed and elaborative reports on HR costs 8. Address employee queries and grievances and act as a go to person for the staff. 9. Prepare and issue all employee letters 10. Manage health insurance and raise awareness of this facility. 11. Ensure timely processing of health claims. 12. Manage staff promotions
- Sr. Technical SupportAT TechJan 2020 - Jun 2021 (1 year 6 months)1. Zendesk Automation 2. Supports at tech clients by providing technical support either by Email, Chat or over the phone for new and existing at tech users. 3. Supports AT Medics Team in their efforts to grow usage and number of users. 4. Supports clients as first level of contact for any inquiries around training materials. 5. Constructs client specific user guides and other materials as needed. 6. Addresses incoming client questions or issues. 7. Maintains accurate and up-to-date outreach records in Zendesk. 8. Works closely with the Product Operations Team to help address specific client questions. 9. Support internal initiatives around improvements and feedback analysis. 10. Sets up training and sessions as required. Provides back-up s
- Assistant Manager ComplianceRDX SportsJun 2017 - Jan 2020 (2 years 8 months)1. Developing and implementing an effective legal compliance program 2. Proactively auditing processes, practices and documents 3. Educating and training employees 4. Amazon Seller Dashboard Management 5. Maintaining channel ratings. 6. Contacting customers through calls or emails to attain new reviews. 7. Escalated case resolutions 8. Claims Management 9. Enhancing seller levels 10. Enhancing customer satisfaction. 11. Develop and oversee quality assurance systems to prevent or deal with violations of communication guidelines on customer support and internal policies 12. Evaluate the efficiency of controls and improve them continuously 13. Revise procedures, reports etc. periodically to identify hidden error or non-conformity issues 14. Dr
- Human Resources ExecutiveAIT ServicesJan 2015 - Jan 2017 (2 years 1 month)1. Design compensation and benefits packages 2. Implement performance review procedures (e.g. quarterly/annual and 360° evaluations) 3. Develop fair HR policies and ensure employees understand and comply with them 4. Implement effective sourcing, screening and interviewing techniques 5. Assess training needs and coordinate learning and development initiatives for all employees 6. Measure employee retention and turnover rates 7. Oversee daily operations of the HR department 8. Create and run referral bonus programs 9. Payroll Management 10. Commission Reports
- HR OfficerForeworthJan 2014 - Jan 2015 (1 year 1 month)1. Design compensation and benefits packages 2. Implement performance review procedures (e.g. quarterly/annual and 360° evaluations) 3. Develop fair HR policies and ensure employees understand and comply with them 4. Implement effective sourcing, screening and interviewing techniques 5. Assess training needs and coordinate learning and development initiatives for all employees 6. Measure employee retention and turnover rates 7. Oversee daily operations of the HR department 8. Create and run referral bonus programs 9. Payroll Management 10. Commission Reports
Education
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- FBachelor of Business Administration - BBAFoundation University PKJan 2011 - Jan 2015 (4 years 1 month)
- RA levels, AccountsRoots College InternationalJan 2009 - Jan 2011 (2 years 1 month)
- RO levels, AccountsROOTS SCHOOLJan 2008 - Jan 2009 (1 year 1 month)
Awards
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- IEmployee of the monthIssued by AIT Services