Shasher Bahadur Singh Senior Administrator IT

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Sr. Administrator

Deployed at Bureau Veritas Consumer Products Services (I) Pvt. Ltd. (On roll of Eternal HR Services Pvt. Ltd.)

Dec 2022 - Jan 2024 (1 year 2 months)

• Managing day to day IT- Operations. • Experience with regulatory compliance, troubleshooting on Network devices and Microsoft Servers. • Managing corporate LAN, Sophos firewalls and client workstation, printers in Windows 10 and 11. • Provide remote & telephonic support to in-house and work from home users. • Meets the defined SLAs for issue acknowledgement, response time and follow ups. • Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution. • Managing, AD, DHCP, DNS and RIS server. • Troubleshooting of SCCM in client machines, Azure AD sync • Microsoft Office 365 administration, license management. • Manage alerts through use of various monitoring tools, dashboards and email. • C

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Sr. IT Support Specialist

Vision Beyond Resources India Pvt. Ltd

Mar 2020 - Nov 2022 (2 years 9 months)

• Responsible for IT infrastructure in the Noida and Chennai offices, Implementation, configuration and troubleshooting on Network devices and Microsoft Servers. • Managing corporate LAN consisting of servers, client workstation, printers in Windows 10 and 11. • Provide remote & Telephonic support technical support to in-house and work from home users. • Meets the defined SLAs for issue acknowledgement, response time and follow ups. • Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution. • Managing WAN, LAN, and Wi-Fi network. • Managing, AD, DHCP, DNS and RIS server. • Email application Microsoft outlook 2013, 2016 and 365. • Worked on Quick Heal Antivirus. • Managing Backup plans fo

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System Administrator

US Tech Solutions Pvt. Ltd.

Oct 2016 - Feb 2020 (3 years 5 months)

• Responsible for Large IT infrastructure in the US and India (Noida, Hyderabad, and Kolkata offices) Technical support to internal and client in Implementation, configuration and troubleshooting on Network devices and Microsoft Servers. • Meets the defined SLAs for issue acknowledgement, response time and follow ups. • Escalates within the escalation guidelines in case of lack of progress shown in the issue resolution. • Managing WAN, LAN, and Wi-Fi network. • Managing, AD, DHCP, DNS server and Group Policy. • Responsible for Hosted Email application (Microsoft office365 and Rack space). • Responsible for given rights of web access, sending, and receiving mail outside. • Managing Antivirus Server (Trend Micro and Bit defender). • M

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Sr. Customer Support Engineer

Brio Interactive Technologies Pvt. Ltd.

Feb 2014 - Sep 2016 (2 years 8 months)

• Provide Technical support to Remote users from telephonically or remote access software's (Team viewer, Any Desk and Log me in). • Login to Server, Analyse Health check-up and performance of Servers, manage disk space, analyses critical logs and Daily Dashboard Reporting. • Expertise in installation, configuration and troubleshooting of digital learning system and connectivity with the server. • Configuration and troubleshooting of Microsoft Outlook 2007, 2010 and 2016 with POP3 for Email. • Microsoft Windows7, 8, 8.1 and 10 Installation, configuration and troubleshooting for client Machines. Manage Antivirus Server, DHCP Server, File Server, Print Server, User Creation and Giving rights to Users. • Install, configure, and troublesho

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Technical Support Engineer

Computronics International ltd.

Jun 2011 - Jun 2013 (2 years 1 month)

• Create & sends Daily Call Report to reporting Manager. Daily discuss about pending points with reporting manager and act accordingly. • Manage Antivirus Server, DHCP Server, File Server, Print Server, User Creation and Giving rights to Users. • Provide Technical support to Remote users from telephonically or remote access software (Vnc, Team viewer, Remote admin, and Windows net meeting). • Configuration and troubleshooting of Microsoft Outlook 2003, 2007 and 2010 with POP3 for email. Microsoft Windows XP, Vista & Windows7 Installation, configuration and troubleshooting for Client Machines. • Install, configure, and troubleshoot of Standard Office Software's.

Technical Support Engineer

Progressive Infotech Pvt. Ltd.

Nov 2007 - Apr 2011 (3 years 6 months)

• Backup system engineer at various sites. • Manage Antivirus Server, File Server, Print Server, User Creation and Giving rights to Users. • Provide Technical support to Remote users from telephonically or remote access software (Vnc, Team viewer, Remote admin, and Windows net meeting). • Configuration and troubleshooting of Microsoft Outlook 2003, 2007 and 2010 with POP3 for email. Microsoft Windows 98, 2000, XP, Vista & Windows7 Installation, configuration and troubleshooting for Client Machines. • Install, configure, and troubleshoot of Standard Office Software's.

Shasher Bahadur Singh

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