IT Support & Network Administration Projects
Independent Technical Projects
Jan 2024 - Current (2 years 7 months)
• Supported Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and Office applications.
• Configured and troubleshot networking issues involving IP addressing, DNS, DHCP, routing, switching, and VPN technologies.
• Performed Windows desktop support and troubleshooting for operating system, software, and user-related issues.
• Implemented Cisco networking configurations and troubleshooting procedures.
• Configured Palo Alto firewall security policies and NAT rules.
• Assisted users with account management, application support, and technical issue resolution.
• Created technical documentation, troubleshooting procedures, and system configuration records.
• Applied cybersecurity best practices to protect network and end