Sharmane Dhlamini

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Manager/ Team Leader/ Trainer/ Quality Assurance

Lead Gurus

Jan 2025 - Jan 2026 (1 year 1 month)

• Supervised and motivated the team, leading to increased productivity and efficiency. • Gathered, evaluated, and reported on call centre data to inform strategic decisions and identify areas for improvement. • Managed the end-to-end hiring process for new employees, ensuring the selection of high-caliber talent. • Implemented and oversaw comprehensive quality assurance (QA) measures to maintain high service standards. • Leveraged expertise in Business Services Sales and Sales Closing techniques by guiding the team on effective client interactions and upsell opportunities within the CRM system, ensuring that sales-related activities were integrated seamlessly into overall business objectives. • Utilized CRM tools extensively to manage clien

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Lead Generator

COMMZA- CALL ON ME MARKETING

Jun 2024 - Dec 2024 (7 months)

• Delivered exceptional customer service while efficiently handling high transaction volume, fostering positive customer relationships and ensuring repeat business. • Consistently met service level targets in a fast-paced call center environment, demonstrating strong performance and commitment. • Convincingly presented the company's value proposition to potential customers, successfully encouraging them to engage with our business services. • Proactively contacted potential customers via email, phone, and other channels to identify and qualify leads, contributing to robust sales pipelines. • Leveraged financial modeling skills to analyze customer needs and tailor proposals, demonstrating a deep understanding of their financial objectives an

Electoral Officer

IEc

Mar 2024

• Managed voting queues and distributed ballot papers, ensuring smooth voting operations. • Registered voters and handled vote counting with accuracy and diligence. • Ensured the eligibility of voters and candidates. • Utilized and managed the service server to maintain workflow efficiency for critical electoral processes. • Leveraged CRM tools in the context of managing the service server, optimizing the workflow and ensuring seamless handling of operational data and administrative tasks within the electoral framework.

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Cashier

Oupa Scones and Snacks

Jan 2023 - Dec 2023 (1 year)

• Processed cash and card payments, ensuring accurate cash handling and balancing cash drawers at shift changes. • Created a positive shopping experience for customers, enhancing repeat business. • Provided excellent customer service by greeting customers and addressing their needs promptly. • Managed client orders through the online store's CRM system, ensuring efficient processing and client satisfaction. • Leveraged sales closing techniques to effectively upsell products and maximize transaction value. • Contributed to business services sales by identifying opportunities to promote relevant offerings to customers.

Sharmane Dhlamini

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