Shaniel Radcliffe

A

Customer service Representative

ARISE (ACCOUNT-AGERO)

Jan 2025 - Current (1 year 5 months)

Take Inbound and conduct outbound calls Document information accurately to secure proper service Contact and dispatch services providers if needed Ensure that all customers are assisted Ensure that all policies and procedures are followed

F

Sales Representative

FLEETWOOD JAMAICA LTD

Apr 2023 - Jun 2024 (1 year 3 months)

As a Sales Representative, I was responsible for prospecting new customers and maintaining current accounts, ensuring timely orders and payments. I scheduled promotions to drive sales and updated the CRM system to accurately reflect all transactions. Additionally, I conducted follow-ups with customers to enhance satisfaction and retention. My role also involved continuous communication with all customers to ensure goods were delivered on time and that all inquiries were addressed promptly, thereby fostering strong relationships and contributing to overall sales success.

W

Collections officer

W&W ELECTICAL AND HARDWARE LTD

Mar 2022 - Feb 2023 (1 year)

As a Collections Officer, I was responsible for preparing monthly statements utilizing QuickBooks and Microsoft Excel, ensuring accuracy and timeliness in financial reporting. I communicated effectively with clients via phone and email, addressing inquiries and providing support regarding their accounts. Additionally, I scheduled payment dates and discussed various payment options with clients to facilitate timely collections. Furthermore, I leveraged my knowledge of CRM (Customer Relationship Management) systems, as we used QuickBooks not only to draft statements for customers with outstanding balances but also to send out standing invoices, enhancing our overall client management and communication processes. My role also involved providin

Appointment setter

Insurance Supermarket

Jan 2020 - Jan 2022 (2 years 1 month)

Manage inbound and outbound calls. Educate prospects about company products and services. Qualify customers for services or products provided.

S

Sales Representative

SANDALS OCHO RIOS BEACH RESORT

Feb 2018 - Mar 2019 (1 year 2 months)

As a Sales Representative, I assisted with hotel group check-ins, ensuring a smooth and welcoming experience for guests. I actively prospected and booked guests for their next Sandals or Beaches vacation, promoting weekly promotions to enhance sales opportunities. Additionally, I hosted weekly VIP dinners to foster relationships with high-value clients and arranged appointments while diligently following up with guests to ensure satisfaction. I consistently met my monthly quota, demonstrating my commitment to achieving sales targets. Furthermore, I utilized Microsoft 365 to streamline my workflow, which included prospecting new clients, presenting information, preparing quote estimations, and onboarding customers for our loyalty program. I

H

Supervisor

HI-TECH ELECTRONICS

Apr 2013 - Feb 2017 (3 years 11 months)

As a Supervisor, I was responsible for completing various administrative tasks, including receiving and signing out goods, ensuring that all tasks were carried out on time, curating invoices, and collecting payments for goods and services. Additionally, I oversaw the management of resalable items, which were sold to prospective customers or those who showed interest, thereby enhancing our sales strategy. This role also involved elements of appointment management to coordinate schedules effectively and utilizing CRM systems to maintain customer relationships, ensuring a seamless experience for our clients. Furthermore, I employed problem-solving skills by following up with all inquiries and orders, which contributed to improved customer sati

Shaniel Radcliffe

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