Shanice Samuels

2

Marketing Specialist / Freelance

2POINT Digital Agency,

May 2025 - Current (1 year 1 month)

Write and schedule social content, blogs, and email newsletters for clients Design branded email templates and monitor analytics (traffic, clicks, opens) Support creative launches and maintain consistent messaging across platforms Lead marketing email campaigns, write community-facing content, and support app rollout Coordinate branded outreach, refine messaging, and assist with YouTube & social platform uploads

Executive Virtual Assistant

Quickly Hire

Jul 2023 - Jan 2025 (1 year 7 months)

Executed high-volume cold calling campaigns, lead generation, and B2B email outreach Handled content creation, email automation, CRM cleanup, appointment setting, and recruitment tasks

I

Executive Virtual Assistant

Independent Client Projects (freelance Global)

Dec 2022 - Apr 2024 (1 year 5 months)

Mama's Cleaning Crew – B2B sales campaigns, social media management, cold outreach Key To Dream Team – Real estate blog copy, cold calling, and lead generation The Black Directory – Appointment setting and cold calling outreach Dennis Law OpenWorks – Lead generation and CRM scheduling Tasheka Lead sourcing and virtual assistant services for business operations

Loan Officer & Customer Service Agent

iTel BPO

Sep 2022 - Dec 2022 (4 months)

At Itel, I worked as a Loan Officer and Customer Service Agent, assisting clients with loan applications, document collection, and verification while ensuring compliance with internal guidelines. I supported borrowers through each step of the loan process, providing clear instructions and timely updates to ensure a smooth and accurate experience. In my customer service role, I handled a high volume of inbound and outbound calls, resolved client inquiries promptly, and maintained a courteous and professional tone in every interaction. My responsibilities required strong attention to detail, excellent communication skills, and the ability to manage time-sensitive tasks efficiently.

Customer Service Agent

Etech Global Services

Jan 2022 - Jul 2022 (7 months)

At Etech, I served as a Customer Service Agent for a national driving school account, where I managed inbound calls and live chats from students and prospective learners. I provided detailed information about course offerings, scheduling, payments, and state-specific driving requirements. I assisted with booking driving lessons, rescheduling appointments, and troubleshooting account issues, all while maintaining a friendly and helpful tone. My role required quick thinking, multitasking across various systems, and ensuring that each caller felt supported and informed throughout their learning journey.

B

Front Desk Agent

Beaches Negril Resort & Spa

Oct 2017 - Dec 2020 (3 years 3 months)

Managed front desk operations by answering phone calls, routing inquiries, and directing guests to the appropriate departments. Maintained a welcoming atmosphere by greeting guests with a friendly demeanor and assisting with their needs and questions. Utilized scheduling software to coordinate and confirm appointments, ensuring effective time management for both guests and staff. Handled cash and processed payments accurately while maintaining financial records for front desk transactions. Performed administrative tasks like filing, data entry, and managing inventory for office supplies and guest amenities. Collected and analyzed guest feedback to enhance service quality, addressing concerns to foster positive guest relations. Ensured smoot

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