Shalom Castillo Gutiérrez --

M

Call center agent

Marriott Vacation Club Marriott Vacation Worldwide

Jan 2023 - Jan 2025 (2 years 1 month)

• Built to make reservations, cancellations, and modifications of the reservations. • Managed to use proficiently all the software's associated with the company. • Accomplished to reach the sales goals every month based on the demand. • Coached to provide the most updated information about every resort and provide the customer options for their vacation. • Established a team workflow in which some of my coworkers were good at doing certain types of transactions when used to filling the gaps of what they have left. • Developed managerial skills to multitask and simultaneously assist other members of my team and the customers with their issues.

F

Capturist / Data Processor Agent

Festo pneumatic Company

Jan 2022 - Jan 2023 (1 year 1 month)

• Built to process the purchase orders and the quotations of the items required from the customer in less than 4 minutes. • Managed to use proficiently the software of SAP. • Accomplished to reach the goals every week of 160 documents. • Coached to provide the most updated information and the item list for the customer. • Established teamwork in which every one of us was able to do diverse types of documents based on the strengths and weaknesses of every member of the team.

C

Stretcher Bearer / Nursing assistant

Central Military Hospital

Jan 2021 - Jan 2022 (1 year 1 month)

• Managed assisting the nursing team by providing the vitals of the patients in less than 35 minutes. • Considerate the best element in the entire hospital for being the fastest and strongest stretcher. • Accomplished to provide proficient assistance to the team and the patients when it comes to problem solving. • Impacted on the patients and their relatives' points of view in a positive way towards the area used to be in charged (Cardiology) • Scheduled every single patient's appointment and transported them quickly with no delays or inconveniences. • Translated multiple times the patient needs to the nursing team if the patient spoke in English.

C

Journalist/ Editor/ Publisher /Community Manager

Culinary Magazine Saborearte

Jan 2018 - Jan 2019 (1 year 1 month)

• Accomplished the capability of multitasking. • Managed to provide between 2 to 3 articles in a month based on a seasonal item, product, ingredient, color palette or historical events. • Created more than thirty bulletins weekly to inform about different food and beverage establishments. • Trained in providing amazing written skills. • Coached in assets the best questions and interviews for different people around the culinary media. • Developed great trust links with each customer. • Developed several robust frameworks for Customer Service. • Translated multiple times to the Editon team every time encountered a foreign customer that spoke English.

M

Confectioner / Pastry Chef / Baker

Mora Blanca Restaurant

Jan 2016 - Aug 2016 (8 months)

• Achieved to always have the mise on place on time every single week. • Collaborated with important TV channels to use the restaurant as part of the ser on their episodes. • Resolved the storage classification issues by making a new system using a set of stickers and dates, only using the most important on the front of the fridge and the less important on the back in the freezers. • Trained in providing support in other areas of the restaurant when needed. • Coached and developed a set of skills to assist in the creation of new desserts for each season of the year.

"

Cook / Pastry Cook / Baker

"Centro Libanés"

Jan 2016 - Jan 2018 (2 years 1 month)

• I worked in catering, where we managed large-scale and standardized productions. • consistently assisted with setting up and contributed with ideas for the menus tailored to each occasion.

H

Confectioner / Pastry Chef / Baker / Souschefs

Hacienda de los Morales Restaurant

Jan 2016 - Jan 2018 (2 years 1 month)

• Achieved the Souschefs position in less than 5 months and kept it for the rest of the stay. • Completed multiple catering services for various groups and customer types. • Coordinated more than twelve catering events, eight of them were proms and holidays and four of them were Kosher events. • Influenced the restaurant by providing a new selection of desserts and bread menu for each season of the year based on the star ingredients of those months. • Assisted in various areas of the restaurant on multiple occasions, particularly in the bar area where there was direct interaction with customer needs.

Shalom Castillo Gutiérrez

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