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Shaira Santos

About

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Marikina, Metro Manila, Philippines
Contact Shaira regarding: 
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Full-time jobs

Timeline

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Résumé

Jobs verified_user 0% verified
  • Welltech
    Customer Support Specialist (Freelance)
    Welltech
    Jan 2024 - Jan 2025 (1 year 1 month)
    I am responsible for providing timely, clear, and professional responses to customer inquiries through email. I manage a high volume of customer emails daily, ensuring all queries, issues, and requests are addressed efficiently while maintaining a high standard of customer satisfaction. • Leveraged team leadership skills to mentor colleagues, foster a collaborative environment, and improve overall team performance while maintaining high-quality support standards.
  • TELUS International Philippines
    Sales Representative
    TELUS International Philippines
    Jan 2021 - Jan 2024 (3 years 1 month)
    • My primary responsibility is to proactively reach out to potential clients and generate new business opportunities through cold calls, emails, and other outreach methods. I focus on identifying and qualifying leads, understanding their needs, and presenting tailored solutions that align with their business goals. My goal is to drive sales by converting prospects into customers while maintaining a professional and persuasive communication style. • I conduct thorough market research to understand customer pain points and industry trends, allowing me to create compelling sales pitches. Additionally, I manage the entire sales cycle from lead generation to follow-ups, ensuring that all prospects receive timely and personalized communication. I
  • StarTek
    Technical Support Representative
    StarTek
    Jan 2020 - Jan 2021 (1 year 1 month)
    • Provide comprehensive assistance to customers experiencing technical issues with products or services. I troubleshoot, diagnose, and resolve a wide range of technical problems via phone, email, and live chat, ensuring that customers receive timely and effective solutions. • My role involves guiding customers through step-by-step instructions to resolve issues, from software installations to network connectivity problems, and assisting with product configurations. I also log and track all customer interactions in CRM systems, ensuring accurate documentation and follow-up. • Resolving immediate concerns, I take a proactive approach by offering recommendations for product optimizations and sharing helpful resources, such as troubleshooting g
Education verified_user 0% verified
  • S
    High School Diploma
    Sta Elena High School
    Jan 2010 - Jan 2014 (4 years 1 month)
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    Elementary Diploma
    Marikina Elementary School
    Jan 2003 - Jan 2009 (6 years 1 month)