Shaheer Fasihi

Shaheer Fasihi

About

Detail

Shopify Store Management | Customer Support
Islamabad, Islamabad Capital Territory, Pakistan
Contact Shaheer regarding: 
work
Full-time jobs
Starting at USD1.2k/month
Flexible work
Starting at USD8/hour

Timeline

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school
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Résumé

Jobs verified_user 0% verified
  • Prosolute
    Customer Services Specialist
    Prosolute
    Apr 2024 - Current (2 years 3 months)
  • Bandit Technologies Inc
    Customer Service Associate
    Bandit Technologies Inc
    Sep 2023 - Apr 2024 (8 months)
  • Nanonets
    Technical Support
    Nanonets
    Aug 2023 - Dec 2023 (5 months)
  • Imployit
    Human Resources Assistant
    Imployit
    Oct 2022 - Jul 2023 (10 months)
    At Imployit, I played an integral role in recruiting nurses for five medical facilities. My expertise in running comprehensive background checks and efficiently scheduling interviews helped in identifying qualified candidates for the organization.
  • A
    Customer Service Specialist
    Ayasofia Restaurant
    Mar 2022 - Jul 2022 (5 months)
  • Native Interiors
    Customer Service Representative
    Native Interiors
    Feb 2021 - Oct 2022 (1 year 9 months)
    While collaborating with Native Interiors AZ, a well-known flooring and renovation company, I delivered top-notch customer assistance. My tasks encompassed adeptly arranging appointments and effectively overseeing client meetings to ensure smooth interactions with customers.
Education verified_user 0% verified
  • R
    Intermediate of Computer science, Computer Science
    Republic College
    Jan 2020 - Dec 2022 (3 years)
Projects (professional or personal) verified_user 75% verified
  • Assistify
    Lumynology verified_user Verified experience
    Assistify
    Mar 2025 - Current (1 year 4 months)
    OVERVIEW Lumynology is a modern beauty brand known for its IPL hair removal handset—designed for safe, at-home hair reduction. With growing popularity and daily order volumes increasing, Lumynology began facing operational pressure on their customer support channels. CHALLENGE The brand was receiving over 100+ emails and 50+ live chat inquiries per day. These ranged from order tracking questions to product usage guidance, returns, and refunds. Their internal team struggled to maintain timely responses and consistent service, risking customer satisfaction and brand trust. OUR SOLUTION We stepped in with a dedicated team of two trained support agents, offering both live chat and email coverage. We established a clear support workflow with S
  • Prosolute
    Ecommerce Store Management for Clara & Co and Amora verified_user Verified experience
    Prosolute
    Apr 2024 - Jan 2026 (1 year 10 months)
    I was hired to manage the ecommerce operations for two clothing stores, Clara & Co and Amora. My role involved overseeing various aspects of the online stores to ensure smooth operations, customer satisfaction, and efficient coordination with suppliers. Below are the key responsibilities I was entrusted with: Customer Management: - Managing customer accounts, ensuring accurate and up-to-date information. - Addressing customer inquiries, concerns, and feedback to enhance their shopping experience. - Implementing strategies to improve customer retention and loyalty. Order Management: - Overseeing the end-to-end order processing, from placement to delivery. - Ensuring timely and accurate fulfillment of customer orders. - Coordinating with lo
  • Bandit Technologies Inc
    Bandit Bikes public Remote experience
    Bandit Technologies Inc
    Sep 2023 - Apr 2024 (8 months)
    I was hired by Bandit Bikes, an e-bike company, to provide live chat and ticket support, ensuring exceptional customer service and satisfaction. My role involved promptly addressing customer inquiries and issues while collaborating closely with designers, suppliers, and the entire team. Below are the key responsibilities I handled: Live Chat Support: - Responding to customer inquiries via live chat in under 5 minutes to ensure quick and efficient support. - Providing accurate information about products, services, and policies to assist customers in making informed decisions. Ticket Management: - Handling customer tickets promptly and resolving issues related to orders, payments, or product concerns. - Ensuring all customer interactions we
  • Native Interiors
    24/7 Multichannel Customer Support Service verified_user Verified experience public Remote experience
    Native Interiors
    Feb 2021 - Oct 2022 (1 year 9 months)
    While collaborating with Native Interiors AZ, a well-known flooring and renovation company, I delivered top-notch customer assistance. My tasks encompassed the following: - Scheduling Appointments Efficiently Managed and arranged appointments in a structured manner, ensuring that meetings were set at convenient times for both clients and the business - Providing Live Chat Support Assisted customers in real-time through live chat, addressing their inquiries, resolving issues promptly, and ensuring a seamless customer experience. - Collaborating with a Remote Team & Reporting Worked closely with a remote team, maintaining clear communication and providing daily or weekly reports to keep everyone informed about progress, challenges, and key