Sergio Salinas Garcia

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Operator

Alonso & Alonso Attorneys at Law, PLLC

Jan 2023 - Current (3 years 3 months)

• Filter and transfer all the calls the firm gets to the correct departments in order to have a better organization within the company. • Gather information and schedule follow up calls to increase credibility and trust in our leads. • Provide exceptional service to increase the number of new clients.

Tech Support agent

Concentrix

Jan 2022 - Dec 2022 (1 year)

Used tech skills to troubleshoot issues related to connectivity, games, in-game content, accounts, etc. Phone support.

Customer Service Agent

Teleperfomance

Aug 2021 - Jan 2022 (6 months)

• Learned and developed soft skills by providing customer service to an online marketplace called Redbubble. Handled high queue situations and assisted customer via chat. Worked under pressure to achieve the company's goals.

O

Sales Agent

ODISA Guatemala

Jan 2021 - Aug 2021 (8 months)

• Experience in the area of medical visits, carrying out the work of selling medical products to private hospitals, sanatoriums, pharmacies, among others, for the distributor of health products ODISA, Guatemala. This role took me to the streets to have face to face interactions with the customers. I learned several techniques to improve my percentage of sales and achieve the objectives of the company.

Customer Service Agent

Sitel

Oct 2018 - Oct 2021 (3 years 1 month)

• Applied soft skills to address customers' concerns via email and phone. Found solutions to their concerns and issues, as a result I kept an overall metric accomplishment of 85%. I learned to pay Attention to detail so that I could assist the customers in the best way.

Sergio Salinas Garcia

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