Sergio Salazar Monserrat Sales Growth - Architect Business Development | Sales

Account Executive

Indeed.com

Oct 2022 - Feb 2024 (1 year 5 months)

As an Account Executive, I led the management and expansion of a Mid-Market client portfolio, driving digital recruitment advertising solutions through consultative selling strategies. • Surpassed sales goals through multichannel campaigns (calls, virtual and in-person meetings). • Strengthened key business relationships, achieving renewals and growth in strategic accounts. • Conducted performance analysis (KPIs, ROI) and strategic recommendations in business reviews. • Acted as a trusted advisor, positioning high-value digital products. Additionally, I coordinated travel itineraries for face-to-face client meetings, ensuring seamless interactions that fostered stronger relationships. I utilized social media platforms such as Faceboo

Sales B2B Executive

Clip

Apr 2022 - Sep 2022 (6 months)

As a Sales B2B Executive, I was responsible for building and managing a Mid-Market client portfolio, promoting the adoption of electronic payment solutions (POS and digital). I developed B2B relationships from prospecting to closing with a hunter approach, actively participating in trade shows and events to generate qualified leads. I created business cases and tailored commercial proposals while managing a robust sales pipeline using CRM tools. My efforts were complemented by leveraging sales enablement strategies to enhance team performance. Key achievements include expanding the portfolio in strategic sectors such as retail, services, and HoReCa, and accelerating deal closures through a structured, results-driven sales process. This pro

M

Business Consultant

Mendel

Oct 2021 - Feb 2022 (5 months)

As a Business Consultant, I led the expansion of Mendel’s Enterprise client base by promoting corporate credit and expense management solutions. • Prospected and engaged large companies through cold calls, face-to-face meetings, and tailored follow-ups. • Identified critical financial and operational needs to craft customized value propositions. • Generated high-quality leads in industries such as retail, services, and manufacturing, leveraging my experience with manufacturing and e-commerce companies to enhance outreach strategies. Additionally, I provided exceptional customer service by acting as a trusted advisor to finance leaders, guiding them through the onboarding of digital payment solutions, resolving issues, and ensuring effe

Business Advisor

American Express

Mar 2019 - Oct 2021 (2 years 8 months)

As a Business Advisor, I managed the development, retention, and growth of a Mid-Market business portfolio, promoting financial solutions, corporate cards, and complementary services. • Executed consultative sales strategies to address capital needs and expense control. • Analyzed client spending behavior and designed loyalty strategies. • Negotiated and closed deals with high-level decision-makers. • Coordinated with internal teams to ensure an exceptional client experience. Additionally, I engaged with clients from various sectors, including manufacturing and e-commerce, to tailor financial solutions that met their unique business needs. I utilized email marketing techniques to enhance client communication, creating targeted outboun

Corporate New Accounts Analyst

American Express

Jan 2018 - Mar 2019 (1 year 3 months)

As a Corporate New Accounts Analyst, I oversaw the validation, analysis, and processing of corporate card applications, ensuring regulatory compliance and quality in new client onboarding. • Conducted thorough document reviews to prevent errors in account creation. • Coordinated with sales and compliance teams for efficient account implementation, leveraging my experience in sales enablement to train and equip the sales team with the necessary financial and legal requirements for swift account approvals. This training not only facilitated faster sales closures with higher success rates but also accelerated the onboarding of new Account Executives, enabling them to identify errors or inefficiencies in real-time and replicate the best pract

Multimarket Credit / Risk Senior Analyst

American Express

Mar 2017 - Jan 2018 (11 months)

As a Multimarket Credit / Risk Senior Analyst, I managed corporate accounts with outstanding or high-risk balances across international markets, including the U.S., Mexico, Argentina, Spain, and the Caribbean. I implemented both proactive and reactive collection strategies, assessed credit risk, and made informed decisions regarding credit lines. My role involved coordinating with legal and risk departments to prevent financial losses, ensuring a robust framework for risk management. Additionally, I utilized my CRM skills to effectively manage and track collections for overdue clients, as well as to handle requests for credit line increases, reductions, or recent purchase authorizations, ensuring a comprehensive approach to account manageme

Corporate Credit Analyst

American Express

Mar 2016 - Feb 2017 (1 year)

As a Corporate Credit Analyst, I contacted corporate clients in Mexico and Argentina to negotiate outstanding balances and establish payment agreements. • Analyzed the financial behavior of corporate clients. • Executed customized recovery strategies with an empathetic, solution-oriented approach. Key Achievements: ✔️ High success rate in negotiations with key clients in the financial and energy sectors. ✔️ Standardized collection reports adopted regionally by the team. Additionally, I leveraged my expertise in KPI (Indicadores clave de rendimiento) management, as I had direct experience working with key indicators such as delinquency rates, payment capacity, approval times, and risk exposure levels at American Express. Each decisio

Customer Care Professional

American Express

Jun 2015 - Mar 2016 (10 months)

As a Customer Care Professional, I provided personalized support to U.S. cardmembers, addressing specific needs and offering relevant financial products and services. • Identified up-selling opportunities through consultative interactions. • Delivered tailored solutions, boosting customer satisfaction and loyalty. Additionally, I utilized Microsoft 365 extensively to enhance workflow efficiency; employed Outlook for effective case tracking and escalations, leveraged Excel to log and analyze customer feedback patterns, and created PowerPoint presentations for training materials aimed at onboarding new hires. My role required strong marketing and sales skills to effectively cross-sell and up-sell to existing customers, ensuring that I could

S

Entertainment Manager

Sandos Playacar Beach Resort & Spa

Oct 2009 - Apr 2015 (5 years 7 months)

As an Entertainment Manager, I led the entertainment team at an all-inclusive resort, designing engaging experiences for guests and enhancing key satisfaction indicators. • Organized daytime activities and nighttime shows tailored to diverse guest profiles. • Managed budgets, vendors, and personnel effectively. • Served as the main liaison for VIP guests and international travel agencies. • Oversaw tour sales, significantly contributing to the overall guest experience and satisfaction. Additionally, I utilized my skills in prospect management by collaborating with various departments, such as food and beverage, housekeeping, reception, and concierge, to develop and execute multiple projects within the monthly and annual event calendar,

S

Entertainment Manager

Secrets Silversands Resort & Spa

May 2008 - Oct 2009 (1 year 6 months)

- Designed and led adult entertainment programs at a luxury resort, ensuring a high-quality experience for guests. - Handled public relations with guests and travel companies, fostering strong relationships to enhance the resort's reputation. - Coordinated with operations and food & beverage departments to ensure seamless service delivery. - Oversaw tour sales, including special deals with the SPA, which allowed for the promotion of SPA packages to guests. Additionally, I remained attentive to travel itineraries for groups and conventions visiting the resort, aligning activities and shows to fit their schedules and enhance their overall experience. - Managed sales for various activities such as snorkeling, scuba diving, kayaking, and ca

E

Entertainment Assistant Manager

El Dorado Seaside Suites

Feb 2006 - May 2008 (2 years 4 months)

As an Entertainment Assistant Manager, I supported the management of the entertainment team by overseeing event logistics, budgeting, and guest relations, which significantly improved operational processes and led to the creation of new shows and activities. I also managed tour sales and SPA packages, enhancing guest experiences and maximizing revenue opportunities within the entertainment sector. My role involved applying prospect management skills to identify guests with high engagement potential, understanding their interests, and converting them into active participants in various activities, tours, or experiences offered by the hotel. This approach mirrored the management of a prospect pipeline, where I segmented, followed up, persuade

Sales Executive

RCI

Aug 2005 - Jan 2006 (6 months)

- Conducted direct sales of prepaid all-inclusive vacation packages to timeshare members, effectively closing quick sales in high-pressure commercial environments. - Served walk-in clients in tourist centers, leveraging strong client engagement skills to enhance customer satisfaction. - Utilized travel planning skills to advise members on vacation options worldwide, tailoring packages based on their preferences and coordinating reservations with hotels, resorts, and partners. This involved understanding customers’ needs, checking availability, and creating seamless itineraries that maximized their membership benefits, effectively acting as a travel consultant to ensure each customer had a well-planned and memorable experience. - Managed

H

Entertainment Staff

Hotel Gran Porto Real

Nov 2004 - May 2005 (7 months)

- Hosted recreational activities and emceed nightly shows, providing direct service to international guests to enhance their overall experience. - Monitored and evaluated performance through key performance indicators (KPIs) such as guest satisfaction, activity participation, repeat attendance, survey ratings, and reviews on TripAdvisor. - Developed the ability to measure my impact in real-time and adjust activities to improve outcomes, which taught me to work under measurable objectives and understand how metrics translate into customer satisfaction. Additionally, I utilized my marketing and sales skills to effectively promote activities, tours, and SPA packages, ensuring high engagement and participation rates among guests, which furthe

Sergio Salazar Monserrat

About

Detail

Timeline

Résumé