Sergio Eduardo Reyes Torres Customer hospitality and sales

H

FRONT DESK//RECEPTIONIST

HOTEL KANDAHAR.(SEASONAL)

Nov 2024 - May 2025 (7 months)

° Being in charge of the reservations for the next day. ° Welcome guests. ° Using the plataform "Prestige" for the check in//out ° Proactively manage email correspondence to ensure effective communication.

CUSTOMER CARE//(RESERVATIONS TEAMS)

Palace Resorts

Jan 2024 - Nov 2024 (11 months)

- Followed up on customer requests for reservations, ensuring a seamless booking experience. - Handled calls to clarify last-minute movements to platform companies (B2C), maintaining high levels of customer satisfaction. - Managed booking inquiries via Opera and Scrigno, demonstrating proficiency in reservation systems. - Proactively managed email correspondence to ensure effective communication with clients and partners. - Utilized chat support skills by responding to messages through the extranet of various hotel websites, enhancing customer care and support within the reservations department.

C

CUSTOMER SUCCESS REPRESENTATIVE

COVER GENIUS.

Jan 2023 - Jan 2024 (1 year 1 month)

° Follow up on customer requests for reservations. ° Taking calls to clarify last minute movements to platform companies (B2B). ° Booking inquiries via Salesforce (pipeline). ° Proactively manage email correspondence to ensure effective communication. Additionally, I utilized travel management skills to make reservations and create itineraries, ensuring that all travel schedules for company personnel were completed on time, which enhanced overall operational efficiency and customer satisfaction.

E

SALES ASSISTANT

Emporio Armani

Jan 2018 - Dec 2022 (5 years)

- Daily monitoring of KPIs established by the brand to ensure performance targets are met. - Attracted and maintained clients through effective clienteling strategies, fostering long-term relationships. - Managed inventory efficiently to optimize stock levels and product availability. - Implemented creative visual merchandising techniques to enhance product presentation and drive sales. - Oversaw merchandise collection processes to ensure timely and accurate product availability. - Additionally, facilitated shipping label generation for clients located in different cities, ensuring a seamless purchasing experience and maintaining customer satisfaction.

MARKETING ASSISTANT

Twitter

Apr 2016 - Apr 2018 (2 years 1 month)

- Reported on campaign accounts, providing detailed insights and analysis to enhance marketing strategies. - Developed creative campaign proposals that aligned with brand objectives and engaged target audiences. - Collaborated internally with employee relations and community resources to assist employees in navigating and deescalating high-level situations effectively. - Tracked potential clients for account positioning, focusing on inbound leads to optimize conversion opportunities. - Utilized customer service skills during inbound calls with businesses, ensuring a professional and supportive approach to client interactions, which contributed to building strong relationships and enhancing overall campaign effectiveness.

Sergio Eduardo Reyes Torres

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