Sergio Giraldo

Verizon insurance sales rep

Asurion

Aug 2024 - Feb 2025 (7 months)

As a Verizon insurance sales representative, I was responsible for facilitating cross-sales with customers seeking assistance with their insurance claims, ensuring a seamless claims process. I effectively managed customer inquiries and provided support throughout the claims experience. Additionally, I utilized email support to communicate with customers, offering them more information and guidance, which enhanced their understanding of the insurance process and improved overall customer satisfaction.

X

Vivint sales rep

XYZies

Feb 2024 - Aug 2024 (7 months)

As a Vivint Sales Representative, I was responsible for making cross-sales to customers who had already purchased services from internet providers, ensuring a seamless transition to Vivint's offerings. I provided exceptional customer service, addressing inquiries and generating interest in Vivint services. Additionally, I utilized email support to communicate effectively with customers, responding to their questions and concerns, and employed chat support to enhance customer engagement and satisfaction, further promoting our services.

T

customer service agent

TELEPERFOMANCE-CAPITAL ONE-

Mar 2021 - Dec 2021 (10 months)

Help the customer to apply for a credit card Give information from already created accounts Manage accounts (change name, credit limit increase, add an authorized user, transactions, disputes, etc.

F

ETB technician and team leader

FIBER OPTIC OPS

Mar 2012 - Oct 2018 (6 years 8 months)

As an ETB technician and team leader, I was responsible for installing and repairing fiber optic installations in both business and residential properties. I managed personnel to ensure effective assistance with corporate customer projects, maintaining high standards of service delivery. Additionally, I provided comprehensive reports on all operational processes, utilizing statistics and graphics to inform stakeholders. My role also involved outbound sales efforts, where I reached out to companies to facilitate installation services, thereby enhancing our client base and project opportunities.

Sergio Giraldo

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Sergio's behavioral traits
Sergio's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.