Sergio Daniel Rincón Rivera
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Sergio Daniel Rincón Rivera

Sergio Daniel Rincón Rivera  new_releases

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Detail

Customer Sucess Team Leader
Bogota D.C., Colombia
Contact Sergio regarding: 
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Full-time jobs
Starting at USD12/hour
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Résumé

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  • S
    Customer Sucess Team Leader public Remote experience
    SEIS, Inc
    May 2023 - Current (2 years 5 months)
    As a Customer Success Team Leader, I was responsible for overseeing the customer success strategy, ensuring that clients received exceptional service and support throughout their journey. I led a team dedicated to understanding customer needs and proactively addressing any issues to enhance satisfaction and retention. Additionally, I collaborated closely with the Marketing team, providing insights and ideas to improve the product, which contributed to the overall growth of marketing initiatives within the enterprise. This cross-functional collaboration not only strengthened our customer relationships but also aligned our efforts to drive business success. Furthermore, I effectively managed a remote team of up to 20 individuals, utilizing ar
  • S
    Customer Service Agent
    SEIS, Inc
    Nov 2022 - Apr 2023 (6 months)
    As a Customer Service Agent, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I maintained a thorough understanding of product offerings and company policies to assist customers effectively. Additionally, I collaborated with team members on various projects aimed at improving overall productivity within the enterprise, creating and reproducing project plans to ensure we met our goals and enhanced service delivery. My experience in a startup environment has allowed me to adapt to remote work dynamics, which has further refined my ability to communicate effectively and support customers from diverse locations. Furthermore, I have engaged
  • Teleperformance Spain
    Senior Advisor Customer Service
    Teleperformance Spain
    Jun 2020 - Current (5 years 4 months)
  • C
    Maestro
    Centro de Capacitación Misional de Colombia
    Jan 2017 - Current (8 years 9 months)
    Como Maestro, fui responsable de impartir clases y guiar a los estudiantes en su proceso de aprendizaje, utilizando métodos innovadores para fomentar la participación y el interés en el contenido. Además, trabajé con muchas personas, ayudándolas a conocer nuevas formas de adquirir conocimientos y a conectarse con los demás, lo que se traduce en una experiencia valiosa en servicio al cliente. Esta interacción constante con los estudiantes y sus familias me permitió desarrollar habilidades de comunicación efectivas y una comprensión profunda de las necesidades de la comunidad educativa. También llevé a cabo asesorías a través de reuniones uno a uno y en grupos pequeños, lo que me permitió verificar habilidades y aplicar técnicas efectivas par
  • C
    Representante Oficial
    Corporación del presidente de la I. J. S. U. D
    Aug 2014 - Aug 2016 (2 years 1 month)