Sergio Daniel Rincón

Sergio Daniel Rincón  new_releases

About

Detail

Customer Success Leader | Scaling High-Performance CS Operations | Data-Driven Strategy
Bogota D.C., Colombia
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Full-time jobs
Starting at USD90k/year
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Timeline

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Job

Résumé

Jobs verified_user 17% verified
  • M
    Customer Success Manager
    Majority
    Feb 2026 - Current (7 months)
    Customer Success Manager with hands-on Workforce Management expertise, currently leading a 47-agent CS operation across 6 waves at MAJORITY (fintech). I build the tools I need to manage at scale: Erlang C-based staffing models, automated performance dashboards (Google Apps Script + GitHub Pages), and Slack-based coaching workflows. Background spans customer service leadership, team coaching, and process automation, with a growing focus on data analytics and CS Ops. Currently completing an Industrial Engineering degree (logistics track).
  • S
    Customer Sucess Team Leader public Remote experience
    SEIS, Inc
    May 2023 - Feb 2026 (2 years 10 months)
    As a Customer Success Team Leader, I was responsible for overseeing the customer success strategy, ensuring that clients received exceptional service and support throughout their journey. I led a team dedicated to understanding customer needs and proactively addressing any issues to enhance satisfaction and retention. Additionally, I collaborated closely with the Marketing team, providing insights and ideas to improve the product, which contributed to the overall growth of marketing initiatives within the enterprise. This cross-functional collaboration not only strengthened our customer relationships but also aligned our efforts to drive business success. Furthermore, I effectively managed a remote team of up to 20 individuals, utilizing ar
  • S
    Customer Service Agent
    SEIS, Inc
    Nov 2022 - Apr 2023 (6 months)
    As a Customer Service Agent, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues efficiently to enhance customer satisfaction. I maintained a thorough understanding of product offerings and company policies to assist customers effectively. Additionally, I collaborated with team members on various projects aimed at improving overall productivity within the enterprise, creating and reproducing project plans to ensure we met our goals and enhanced service delivery. My experience in a startup environment has allowed me to adapt to remote work dynamics, which has further refined my ability to communicate effectively and support customers from diverse locations. Furthermore, I have engaged
  • Teleperformance Spain
    Senior Advisor Customer Service
    Teleperformance Spain
    Jun 2020 - Nov 2022 (2 years 6 months)
    As a Senior Advisor in Customer Service, I was responsible for providing exceptional support to customers, addressing inquiries, and resolving issues to enhance overall satisfaction. I collaborated with cross-functional teams to implement service improvements and streamline processes. Additionally, I engaged in research activities, working with Apple to gather information aimed at improving product functionality, which contributed to a more informed customer service experience and better service delivery.
  • C
    Maestro verified_user Verified experience
    Centro de Capacitación Misional de Colombia
    Jan 2017 - Nov 2019 (2 years 11 months)
    Como Maestro, fui responsable de impartir clases y guiar a los estudiantes en su proceso de aprendizaje, utilizando métodos innovadores para fomentar la participación y el interés en el contenido. Además, trabajé con muchas personas, ayudándolas a conocer nuevas formas de adquirir conocimientos y a conectarse con los demás, lo que se traduce en una experiencia valiosa en servicio al cliente. Esta interacción constante con los estudiantes y sus familias me permitió desarrollar habilidades de comunicación efectivas y una comprensión profunda de las necesidades de la comunidad educativa. También llevé a cabo asesorías a través de reuniones uno a uno y en grupos pequeños, lo que me permitió verificar habilidades y aplicar técnicas efectivas par
  • C
    Representante Oficial
    Corporación del presidente de la I. J. S. U. D
    Aug 2014 - Aug 2016 (2 years 1 month)