Sergio Christian Gomez Galvis

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Talent Development Lead

meltstudio

Nov 2022 - Feb 2024 (1 year 4 months)

In my role as a Talent Development Lead I guided the growth and success of our team members. Through the collaboration with Project Management and Technical Lead areas, we made possible strategic talent development initiatives. As part of my duties, I was responsible for: - Onboarding new hires to their roles and company culture. Providing necessary training and resources to ensure a smooth transition. - Conduct regular check-ins to make sure new employees are settling in, addressing any concern and offering support if needed. - Have regular 1:1 sessions with employees to discuss goals, progress and challenges, providing support and feedback to enhance individual performance and growth. - Collaborate with Project Managers to assess emplo

Trainer

Blackstone Medical Services

Feb 2022 - Oct 2022 (9 months)

As a trainer, I fulfilled a crucial function in facilitating the integration of newly hired staff members across the different departments in the company. My responsibilities included: -Onboarding new hires, providing them with the information, resources and guidelines for their new role in the different areas in the company. - Participate in interviews to evaluate candidates, contributing insights and recommendations for the hiring process. - Conduct training and coaching sessions to support the growth and learning of the team. - Leading meetings where area managers presented their weekly reports.

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Medical Interpreter

Teleperformance

May 2019 - Feb 2022 (2 years 10 months)

As an interpreter my main objective involved ensuring communication between English speakers and Spanish speakers clientele. Core duties encompassed: - Upholding top-tier standards by leveraging deep insights into insurance and healthcare. - Enhancing call quality by expanding my understanding of the industry and terminology. - Providing assistance to clients within a dynamic environment. - Ensuring timely responses to all client queries.

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Sales Representative

AccedoTechnologies

Aug 2017 - Apr 2019 (1 year 9 months)

As a Sales Representative it was not only important to sell the company's product but also provide customer service in every interaction. Key responsibilities for this position were: - Identify the customers primary needs and reason of contact. - Provide fast and accurate responses to multiple customers at a time. - Answer questions your team members might have.

Sergio Christian Gomez Galvis

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Sergio's behavioral traits
Sergio's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.