Seif Adil

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Hazmat Driver

Technical Gas Products

Oct 2022 - Apr 2023 (7 months)

• Inspected trailers and trucks after deliveries for damage and defects. • Prevented load shifting by securing loads with ropes, chains, and bracing. • Met delivery targets, mapping routes manually and with GPS apps. • Engaged in customer service by cooperating with the general public during deliveries, ensuring proper communication to facilitate signature collection and guide drop-off locations effectively.

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Owner/Operator Truck Driver

Lynn Logistics LLC

Sep 2021 - Apr 2022 (8 months)

• Maintained detailed paperwork and logs, including customer records and DOT-required documentation. • Minimized safety issues with regular vehicle inspections and proper reporting of any incidents or concerns. • Provided professional and friendly service to all internal and external customers. • Observed weight and marking requirements to satisfy transport regulations.

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Class B Delivery Driver

Polylogix (Amazon)

Nov 2019 - Feb 2021 (1 year 4 months)

• Interacted with members of public politely and professionally. • Lifted boxes weighing up to 50lbs repeatedly throughout shifts. • Used handheld device to scan orders, obtain route information and navigate.

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Field Data Collector

Apex Systems (Temp)

Sep 2019 - Oct 2019 (2 months)

• Traveled to on-site client facilities for data capture. • Documented and reported on abnormal data or operating conditions to supervisor for review. • Verified data accuracy by running validation queries.

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Driver

Lyft Inc

Oct 2016 - Current (9 years 9 months)

• Satisfied passengers with exceptional service and efficient routes. • Served customers successfully with fast response times, efficient deliveries and pleasant experiences.

Cargo Ramp Agent

Delta Airlines

Sep 2016 - Nov 2017 (1 year 3 months)

• Ensured compliance with TSA regulations and security measures during cargo handling, inspection, and loading, prioritizing safety and efficiency. • Documented and communicated accurate cargo and freight totals to ensure seamless coordination with air traffic control for aircraft departures and arrivals. • Maintained a clean and organized ramp area to support safe and efficient cargo operations.

Inbound Call Center Representative

AmeriHealth Caritas

Oct 2015 - Sep 2016 (1 year)

• Offered actionable solutions for customer concerns by following internal database prompts and company scripts. • Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions. • Handled customers' advanced needs with properly escalated calls and scheduled service appointments. • Escalated complex customer issues to senior call center staff and management. • Documented call encounter details in full using internal system. Additionally, utilized Microsoft 365 and Teams to facilitate effective communication with coworkers and supervisors across various departments, ensuring a cohesive approach to customer service. Managed claims by meticulously taking notes and reviewing details before forw

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Cargo Ramp Agent

American Airlines (Piedmont)

Dec 2012 - Oct 2015 (2 years 11 months)

• Handled U.S. mail, freight, and express parcels added to commercial flights. • Operated bag tugs, belt loaders, and tractors daily. • Packed and repacked containers based on destination information. • Lifted and guided heavy loads using hoists and cranes. • Provided customer service by assisting passengers with directions around the terminal, loading and unloading their luggage, and redirecting their flights using Sabre software. Additionally, demonstrated the proper use of seatbelts to enhance passenger safety and comfort.

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