Sebastian Vazquez
About
Detail
San Luis Potosi, Mexico
Contact Sebastian regarding:
work
Full-time jobs
Starting at
USD1.5k/month
Résumé
Jobs
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- RSr. Technical Support AssociateResideo TechnologiesOct 2022 - Feb 2025 (2 years 5 months)As a Sr. Technical Support Associate, I provided expert tech troubleshooting and upselling for inbound calls from clients in the US and Canada, addressing a diverse array of products and services. My role involved building strong client relationships and delivering exceptional customer service, ensuring that each interaction was both informative and supportive. I used tools such as Microsoft 365 and Salesforce to manage customer interactions effectively, leveraging CRM tools to enhance client relationship management. Additionally, my communicative competence allowed me to convey technical information clearly, facilitating a better understanding for customers. I also engaged in upselling during support calls, which not only contributed to re
- STranscriber | Captioner | TranslatorSousTitreur.comFeb 2022 - Current (4 years 4 months)Freelance transcriber and translator for audiovisuals in Spanish, English, and French.
- NSales RepresentativeNeocen EnergíaAug 2019 - Apr 2020 (9 months)Entire sales cycle on solar-panel installations for 20+ local companies and businesses.
Education
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Engineering PhysicsUASLPJan 2020 - Current (6 years 5 months)- IEngineering PhysicsITESM CAMPUS MONTERREYJan 2016 - Dec 2018 (3 years)
- PClass of 2016PrepaTec Campus SLPSep 2013 - Aug 2016 (3 years)
Projects (professional or personal)
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- Data AnalystTripleTenJan 2025 - Current (1 year 5 months)
Awards
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- EEXIT Congress, Mktg. Organizing CommitteeJan 2015
- YYale UniversityJan 2015
- FFlorence University of the ArtsJan 2014