Sebastian Vasquez

Customer Sucess Agent

Resolv.Global

Jan 2026 - Jun 2026 (6 months)

Deliver outstanding customer service related to customer inquiries regarding delivery,billing and processing payments Maintain KPI’S throughout the month

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Collections Agent

Foundever Colombia S.A.S

Sep 2024 - Oct 2025 (1 year 2 months)

• Contact Debtors: Reach out to clients via phone, email, or mail to remind them of overdue payments and offer payment options. • Negotiate Payments: Agree on payment plans, discounts, or extensions. • Track Accounts: Monitor overdue accounts and update payment records. • Verify Information: Ensure debtor contact details and financial status are accurate. • Report & Document: Keep detailed records of communications and prepare reports on collection progress. • Legal Compliance: Follow the Fair Debt Collection Practices Act (FDCPA) and avoid illegal collection practices. • Legal Actions: Escalate cases to legal procedures if needed. • Utilized troubleshooting skills to resolve technical barriers for clients experiencing account access issues

Customer Service Representative

Solvo Global

Aug 2023 - Dec 2023 (5 months)

• Delivered outstanding customer service, resolving inquiries and complaints with professionalism and efficiency. • Demonstrated active listening skills to understand customer needs and provide appropriate solutions, resulting in high customer satisfaction rates. • Utilized empathy to build rapport and establish strong customer relationships. • Multitasked in a fast-paced environment, managing high call volumes and simultaneously handling administrative tasks. • Collaborated with cross-functional teams to ensure seamless customer experience. • Integrated artificial intelligence tools into daily workflows to provide faster, more accurate support and streamline the customer assistance process.

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Customer Service Representative

Lean solutions

Feb 2023 - Sep 2024 (1 year 8 months)

Maintain communication with transportation providers and live drivers to confirm that injured workers are picked up on time, as well as assist with incoming driver assistance calls. SPECIFIC FUNCTIONS: Confirm assignments for the same day and the next day with our National Network of drivers and providers. Assist drivers and providers in closing/converting and troubleshooting daily work orders. Support the transportation department by handling incoming, outgoing, and interdepartmental calls.

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Customer Service and Sales Rep

UNITED VENTURES

Oct 2022 - Jul 2023 (10 months)

• Contributed to team success by achieving and exceeding individual sales targets. • Delivered outstanding customer service, resolving inquiries and complaints with professionalism and efficiency. • Demonstrated active listening skills to understand customer needs and provide appropriate solutions, resulting in high customer satisfaction rates. • Utilized empathy to build rapport and establish strong customer relationships. • Multitasked in a fast-paced environment, managing high call volumes and simultaneously handling administrative tasks. • Collaborated with cross-functional teams to ensure seamless customer experience. • Applied techniques from previous experience in hospitality and event management to master the art of de-escalating ir

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Appointment Setter/ Customer Service Rep

Soft-g Net

Feb 2022 - Sep 2022 (8 months)

• Delivered outstanding customer service, resolving inquiries and complaints with professionalism and efficiency. • Demonstrated active listening skills to understand customer needs and provide appropriate solutions, resulting in high customer satisfaction rates. • Utilized empathy to build rapport and establish strong customer relationships. • Multitasked in a fast-paced environment, managing high call volumes and simultaneously handling administrative tasks. • Collaborated with cross-functional teams to ensure seamless customer experience.

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Sales Representative

NCC Nearshore Call Center

Dec 2021 - Feb 2022 (3 months)

• Executed sales strategies to drive revenue growth and meet or exceed sales quotas. • Developed strong product knowledge and effectively communicated features and benefits to potential customers. • Proactively identified upselling and cross-selling opportunities to maximize sales revenue. • Provided exceptional customer service throughout the sales process, ensuring customer satisfaction and repeat business. • Collaborated with team members and sales managers to optimize sales strategies and share best practices. • Mentored new sales agents, demonstrating leadership qualities and contributing to their success.

Sebastian Vasquez

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