Sebastian Felipe Saray Valencia Translator

Risk Management Agent

Teleperformance Colombia

Oct 2024 - Jul 2025 (10 months)

Risk management, Account Lookup and customer support.

Phone agent

Teleperformance Spain

Oct 2020 - May 2021 (8 months)

As a Phone Agent for SAKS USA, I excelled in sales and customer service, providing exceptional support to clients through various communication channels, including phone, chat, and email. My role involved addressing customer inquiries, resolving issues, and ensuring a seamless shopping experience. I utilized my problem-solving skills to handle complex customer situations effectively, while also managing data entry tasks and maintaining accurate records. Additionally, I leveraged Google Calendar and Google Docs to organize schedules and document interactions, enhancing overall efficiency. My experience in virtual assistance, although not directly relevant, contributed to my ability to provide comprehensive customer support, ensuring that cli

Phone agent

Sitel

Oct 2016 - May 2017 (8 months)

As a Phone Agent, I provided exceptional customer service, technical support, and sales assistance, ensuring a seamless installation experience for clients. My role involved addressing customer inquiries and resolving issues efficiently, demonstrating strong attention to detail and effective phone communication skills. I also managed data entry tasks and maintained accurate records to enhance customer reception. Additionally, I utilized my virtual assistance skills to support customers through various channels, including phone, chat, and email, fostering a comprehensive approach to customer assistance and satisfaction.

Intermediary agent

Xerox de Colombia

May 2016 - Oct 2016 (6 months)

Intermediary agent for SAMSUMG, SRP, SALT RIVER PROJECT. System-user translator.

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Phone agent

ATG USA

Dec 2015 - 2016 (2 months)

As a Phone Agent at Accedo Pereira ATT, I provided exceptional sales and customer service through phone chats and email correspondence for AT&T USA. My responsibilities included effectively managing customer inquiries and ensuring a seamless experience by utilizing my strong phone communication skills. I maintained accurate records and utilized customer relationship management (CRM) tools to track interactions and follow up on user accounts diligently. Additionally, my experience in virtual assistance allowed me to closely monitor user account activities and movements, ensuring that customers received timely updates and support, which enhanced overall customer satisfaction and loyalty.

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Technician

SHOTMAIL

Oct 2014 - Oct 2015 (1 year 1 month)

Technical support and fixing services for computers, sales of computer parts and installation of OS..

Sebastian Felipe Saray Valencia

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