Sebastian Olivo Trocha Administrative Intake Specialist

Billing Analyst

Owner.com

Apr 2024 - Current (2 years 3 months)

-Manage and execute the entire billing process for Stripe transactions, including sending reminders and processing adjustments. -Monitor customer accounts for delayed payments and initiate collections procedures. -Reconcile Stripe transactions with Salesforce and internal database, ensuring accuracy in billing and payments. -Collaborate with customer service and sales teams to resolve billing disputes and inquiries. -Analyze billing data to identify trends, make recommendations for improvements, and support financial forecasting. -Maintain up-to-date knowledge of Stripe's features and updates, ensuring compliance and optimization of billing processes. -Develop and maintain documentation for billing and collections procedures. -Support month

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Administrative Intake Specialist

Bezalu LLC, Job Duck

Jun 2023 - Nov 2023 (6 months)

• Support the Billing side of business (Invoicing, Billing, Auditing) • Work on customer support and success • Email, Meeting and Calendar Management • Create Analytics reports of past due bills • Assist upper management with customer inquiries • Maintain and update our CRM system and relevant databases • Assist executives and customers by providing exact information

Administrative Logistic and Billing Coordinator II

Ryder Logistics, Lean Solutions Group

Nov 2021 - Mar 2023 (1 year 5 months)

-Maintain direct contact with clients to facilitate payment of past due bills -Invoicing (generation, editing, auditing) using Word and Excel as tools. -Review and coordinate the correct delivery of supporting documentation for invoices -Report and optimize the payment process for multiple clients. -Supporting the logistics and technical aspects of different meeting systems. -Maintain direct contact with customers via weekly meetings using different software -Assist upper management with Email management -Use CRM system (AuditLink) to manage and audit our invoicing process -Generate Aging reports for past due bills in our CRM system using Excel

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Technical Customer Service Agent II

Quantica BPO, Straight Talk

Jan 2019 - Jun 2019 (6 months)

• Assist different clients with the use of their mobile phone service and transactions • Update and send KPI reports to upper management • Promote and implement technical solutions and software to improve our system

Sebastian Olivo Trocha

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