Sebastian Olivo Trocha

Sebastian Olivo Trocha

About

Detail

Administrative Intake Specialist
Soledad, Atlántico, Colombia

Contact Sebastian regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD6/hour
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Internships
Starting at USD1.6K/month
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Finding candidates

Línea de tiempo


work
Trabajo
school
Educación
2013
Hoy

Résumé


Trabajos verified_user 0% verificado
  • O
    Billing Analyst public
    OWNER.COM
    Abr 2024 - Actual (1 año 4 meses)
    -Manage and execute the entire billing process for Stripe transactions, including sending reminders and processing adjustments.
    -Monitor customer accounts for delayed payments and initiate collections procedures.
    -Reconcile Stripe transactions with Salesforce and internal database, ensuring accuracy in billing and payments.
    -Collaborate with customer service and sales teams to resolve billing disputes and inquiries.
    -Analyze billing data to identify trends, make recommendations for improvements, and support financial forecasting.
    -Maintain up-to-date knowledge of Stripe's features and updates, ensuring compliance and optimization of billing processes.
    -Develop and maintain documentation for billing and collecti
  • Job Duck
    B
    Administrative Intake Specialist
    Job Duck, Bezalu LLC
    Jun 2023 - Nov 2023 (6 meses)
    • Support the Billing side of business (Invoicing, Billing, Auditing)
    • Work on customer support and success
    • Email, Meeting and Calendar Management
    • Create Analytics reports of past due bills
    • Assist upper management with customer inquiries
    • Maintain and update our CRM system and relevant databases
    • Assist executives and customers by providing exact information
  • Ryder Logistics
    Lean Solutions Group
    Administrative Logistic and Billing Coordinator II
    Ryder Logistics, Lean Solutions Group
    Nov 2021 - Mar 2023 (1 año 5 meses)
    -Maintain direct contact with clients to facilitate payment of past due bills
    -Invoicing (generation, editing, auditing) using Word and Excel as tools.
    -Review and coordinate the correct delivery of supporting documentation for invoices
    -Report and optimize the payment process for multiple clients.
    -Supporting the logistics and technical aspects of different meeting systems.
    -Maintain direct contact with customers via weekly meetings using different software
    -Assist upper management with Email management
    -Use CRM system (AuditLink) to manage and audit our invoicing process
    -Generate Aging reports for past due bills in our CRM system using Excel
  • Quantica BPO
    S
    Technical Customer Service Agent II public
    Quantica BPO, Straight Talk
    Ene 2019 - Jun 2019 (6 meses)
    • Assist different clients with the use of their mobile phone service and transactions
    • Update and send KPI reports to upper management
    • Promote and implement technical solutions and software to improve our system
Educación verified_user 0% verificado
  • d
    Foreign Languages Studies/Universidad
    del Atlántico.
    Feb 2019 - Actual (6 años 6 meses)
  • Instituto La Salle
    Bachillerato
    Instituto La Salle
    Feb 2013 - Nov 2018 (5 años 10 meses)
  • Universidad del Atlántico
    Licenciatura en lenguas extranjeras, Relaciones internacionales y asuntos exteriores
    Universidad del Atlántico